Tech Lead Manager, Eng Support - USDS

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Team
USDS Tech and Product at TikTok provides core product platforms and services with leading infrastructure and applications. Our Data Exchange System team provides support to various business-critical applications. You'll be part of a critical SRE team managing these applications, which control data based on compliance and security policies. In this role, you’ll handle complex scaling challenges to ensure the overall uptime, reliability, functionality, and deployments of these applications.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
As a Tech Lead Manager, you will be responsible for leading a team of SREs/System engineers. You'll provide technical leadership and build up a strong team. You are expected to set up necessary processes for efficient execution and advocate good engineering practices. You will need to regularly communicate with other teams, service providers and our users.
- Lead, mentor, and manage a team of SREs to improve their technical skills and foster a culture of continuous improvement and technical excellence, including mentoring team members and supporting their career development.
- Provide technical leadership, drive projects, and plan the long-term technology roadmap.
- Work with cross-functional engineering and product teams to deliver key results, formulate service standards, and continuously optimize service quality.
- Regularly review and refine quality engineering processes to keep pushing the boundary of efficiency and effectiveness.
- Own end-to-end reliability and performance of DES GWs and drive the processes toward automation.
- Provide technical expertise in infrastructure, automation framework, monitoring strategy, and best testing practices.Minimum Qualifications:
- Bachelor or above degree in Computer Science or a related technical discipline with 5+ years' working experience
- 2+ years experience in managing an engineering team and projects in-depth involvement of large distributed systems/applications, networking, operating systems and/or storage.
- Expertise in one of the following programming: C, C++, Java, Python, Go, Perl, Ruby or shell scripting;

Preferred Qualifications:
- Excellent software design, problem-solving, and debugging skills
- Experience with Storage, MySQL, HDFS, message queue technologies, cloud-computing platform & processing & real-time networking technology will be required
- Experience in compliance management with a strong track record of enabling products in a compliant way
- Excellent project management skills
- Strong analytical and problem-solving abilities
- Exceptional communication and interpersonal skills
- Experience working with geographically distributed teams and willing to attend meetings as and when needed with global partners
- Willing to travel as needed

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

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