Tech Lead Manager - Compute Platform

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Compute Platform SRE team supports all Big Data services and products across the company. We are a newly established team and waiting for talents like you to shape the team's future together. We are responsible for the reliability of all the company's major data warehouse products, services, and query engines. We serve business needs across domains within TikTok. We look forward to welcoming you to the team.

- Lead a global SRE team for TikTok's Data Platform, distributed across the US and Singapore. Responsible for the reliability of all TikTok's major data warehouse products, services, and query engines, such as ClickHouse, Spark, Presto, Doris, etc.
- Uphold Service Level Agreements (SLAs): Ensure that all service level objectives and agreements from ByteDance's Data Platform services are met. Lead team members to respond promptly to any system outages or issues.
- Continuous Performance Optimization: Lead the team to deeply analyze service performance and reliability patterns to identify potential performance bottlenecks. Implement proactive measures to prevent service disruptions. Work with development teams to optimize application performance, ensuring that services run efficiently and that resources are utilized effectively.
- Incident Management: Build robust incident management mechanism. Lead efforts to troubleshoot and resolve service incidents and postmortems. Coordinate with cross-functional teams to manage and mitigate service-impacting events.
- Infrastructure Automation: Lead the team to develop highly efficient toolchains covering end-to-end deployment and reliability assurance operations. Automate infrastructure provisioning, scaling, and management processes to reduce manual interventions and improve service quality. Develop and enhance system capabilities such as auto-failure-detection, auto-healing, chaotic engineering, and perform systematic disaster drills.
- Collaboration: Engage with product and development teams to integrate reliability and performance considerations into the software lifecycle.
- Capacity and Demand Planning: Assess and forecast infrastructure needs based on growth patterns and upcoming initiatives.
- Stay Updated: Keep current with industry trends, best practices, and emerging technologies related to site reliability and infrastructure engineering.- Bachelor's Degree or above, in Computer Science, Engineering, or a related field. Passionate about computer science and Internet technology.
- 5+ of experience in the SRE domain. 2+ years of experience in team management.
- In-depth understanding of Linux, computer networking, and databases. Proficient in common SRE/DevOps open-source toolsets, system monitoring tools, and container orchestration platforms like Kubernetes.
- Experience or familiarity with open-source or commercial technologies such as ClickHouse, Hadoop, Doris, Spark, Presto and Kubernetes.
- Strong coding skills in at least one scripting or programming language, including but not limited to Python, Shell, Java, Go, etc.
- Excellent problem-solving skills and the ability to think critically under pressure. Start with the end state in mind, and be willing to take a moonshot.
- Strong written and verbal communication skills, with great customer-first mind set. Strong sense of ownership and easy to collaborate with.
- Be able to collaborate effectively with partners and team members across time zones in different countries.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]