Tech Lead Manager - Ads Growth, Customer Engagement

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our team focuses on high-performance infrastructure, real-time APIs, and AI-powered recommendation systems to provide timely insights and automated diagnostics for our users. This role is an opportunity to work on cutting-edge engineering challenges, optimize cross-channel interoperability, and build the next-generation engagement platform.

Responsibilities
- Define and execute the technical vision and roadmap for scalable customer engagement solutions.
- Lead infrastructure and API development, ensuring cross-channel interoperability and high performance.
- Drive the design and implementation of AI-powered recommendation and diagnostic systems that enhance customer interactions.
- Mentor and grow an engineering team, fostering a culture of technical excellence and innovation.
- Collaborate with Product, UX, Data Science, and ML teams to develop AI-integrated engagement solutions.
- Establish best engineering practices for security, scalability, and reliability in AI-powered infrastructure.Minimum Qualifications
- Experience in backend, infrastructure, or distributed systems engineering, with 3+ years in a leadership or tech lead role.
- Proven technical leadership experience, with a track record of managing and mentoring engineering teams.
- Expertise in designing scalable APIs, distributed systems, and real-time infrastructure.
- Hands-on experience with LLMs, NLP, and common ML techniques applied to engagement and personalization.
- Strong problem-solving mindset, with the ability to drive execution in cross-functional teams.

Preferred Qualifications
- With past experience focused on high-scale AI-driven engagement platforms.
- Experience in scaling engineering teams and fostering team growth.
- Deep knowledge of machine learning, recommendation systems, and predictive analytics.
- Cloud infrastructure expertise, including Kubernetes, microservices, and large-scale data processing.
- Experience driving A/B testing, optimization, and data-driven decision-making.
- Proven ability to make an impact at a company or industry level, such as contributing to open-source projects, publishing research, or defining industry best practices.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2