Site Reliability Engineer, Global E-Commerce

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
The e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. Our product engineering team is responsible for building an e-Commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-Commerce here at TikTok.

Responsibilities:
1. Be part of global SRE oncall rotation and be responsible for Tier-1 online incident response and devops support.
2. Be responsible for service levels of mission critical, revenue-generating E-commerce platform as well as all supporting infrastructure and services. This role will focus on service reliability, highly-scalable design, and release management in a cloud-native environment.
3. Define service level indicators and data-driven objectives, and develop devops / SRE standards, processes and methodologies, to uphold and improve uptime, latency, and system health of a core global e-commerce production platform.
4. Collaborate cross-team with engineering and product to ensure that key stability and maintainability requirements, such as capacity planning and launch reviews, are performed to enable transparent service delivery to customers.
5. Design strategies for risk detection and mitigation, disaster recovery & simulation, release management, cost optimisation, engineering quality etc
6. Automation geared towards infrastructure-as-code, scalability and service resiliency.
7. Implement best practices around incident management, post-mortems while being part of on-call rotations.Minimum Qualifications:
1. Bachelor's or higher degree in Computer Science, similar technical field of study, or equivalent practical experience
2. 5+ years experience developing, provisioning or maintaining production-grade large scaled distributed systems
3. High level of proficiency in Linux OS internals, networking, microservices, databases, caches etc in cloud-native environments
4. Demonstrable familiarity with programming or scripting languages (Go/Python/Bash/C++ etc)
5. Demonstrable experience in the development and implementation of devops and SRE methodologies

Preferred Qualifications:
1. Experience in designing, analyzing, and troubleshooting large-scale distributed systems
2. Systematic problem-solving approach, coupled with effective communication skills and a sense of drive

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2