Site Reliability Engineer, Eng Support - USDS

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
USDS Tech and Product at TikTok provides core product platforms and services with leading infrastructure and applications. Our Data Exchange System team provides support to various business-critical applications. You'll be part of a critical SRE team managing these applications, which control data based on compliance and security policies. In this role, you’ll handle complex scaling challenges to ensure the overall uptime, reliability, functionality, and deployments of these applications.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

About the Role
Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed services and infrastructures. As a site reliability engineer in the data platform area, you will have the opportunity to manage the services and infrastructures in one of the largest data platforms in the world. You'll need to ensure the data, services and infrastructures are reliable, fault-tolerant, efficiently scalable and cost-effective. You'll also have the opportunity to design, build and deliver all kinds of systems as a software engineer.

Responsibilities:
- Engage in and improve the whole lifecycle of service, from inception and design, through to deployment, operation and refinement
- Ensure reliable, fault-tolerant, efficiently scalable and cost-effective data, services and infrastructures
- Maintain services by measuring and monitoring availability, latency and overall system health. Practice sustainable incident response and blameless postmortems.
- Establish the best engineering practice for engineers as well as non-technical people
- Design and implement reliable, scalable, robust and extensible big data systems that support core products and business
- Work with internal teams to develop and deploy software/config changes to services.
- Provide operational support for the suite of production systems and services
- Collaborate with external stakeholders/partners in improving efficiency and stability of the services.Minimum Qualifications:
- BS or MS degree in Computer Science, Electrical Engineering, Computer Engineering or related areas.
- Experience in one or more programming languages such as Go, Java, C++, Python etc.
- Good problem-solving, analytical thinking capabilities and exceptional attention to details.
- Good communication and collaboration skills.

Preferred Qualifications:
- Expertise in designing, analyzing, and troubleshooting large-scale distributed systems.
- Ability to debug, optimize code, and automate routine tasks.
- Proficiency working with algorithms, data structures and production troubleshooting.
- Expertise in problem solving and analyzing global scale distributed systems.
- Systematic problem-solving approach, coupled with effective communication skills and a sense of drive.

Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.