Security Engineering, L1 Support Engineer - USDS

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The security team is missioned to run and operate security infrastructures, platforms and technologies, as well as to support cross-functional teams to protect our users, products and infrastructures. In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in deploying and maintaining scalable and secure-by-design systems and solutions. Our challenges are not your regular day-to-day technical problems; you'll be part of a team that's developing new solutions to new challenges of a kind not previously addressed by big tech. It's working fast, at scale, and we're making a difference.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

- Traige production incidents and attempt to mitigate or escalate to service support teams as necessary.
- This is not a helpdesk position where you are just creating tickets, but an opportunity to grow into a Site Reliability Engineering role.
- While your primary focus would be to triage and manage production incidents, there are plenty of opportunities to:
- Work with infrastructure, product and platform engineering teams to operate and deploy software services.
- Participate in capacity planning.
- Maintain sustainable reliability and scalability of software systems by improving automation to measure and monitor availability, latency and overall system health.
- Consistently evolve systems by pushing for changes that improve system reliability and release velocity.
- Practice sustainable incident response and Root Cause Analysis (RCA).Minimum Qualifications:
- BS degree in Computer Science, Computer Engineering, Electrical Engineering or relevant majors with 2+ years of working experience.
- Experience in scripting languages but not limited to: Bash, Python
- Experience in working with Unix Linux systems from kernel to shell and beyond;
- Experience in analyzing and debugging production issues at scale.
- Understanding of infrastructure-as-code concepts, approaches, methods, and tooling.

Preferred Qualifications:
- Hands on experience with large cloud providers such as AWS, Azure, GCP.
- Code Infrastructure and Service Orchestration tools such as Terraform, Ansible.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.