Lead Product Manager, Account Safety - Trust & Safety - San Jose

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. It can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

As a Lead Product Manager on the Account Safety team, you will work with teams of engineers, data scientists, operations, product policies, and various relevant internal teams to build safety product strategies and features. You will lead technical platforms to detect and address risky behaviors and actors on the platform, enhance how we measure efficacy of our strategy, and drive improvements to safety related account experiences. Travel between our global offices is expected.

Responsibilities:
- Lead the development of innovative product solutions to mitigate risks related to inauthentic and violative accounts, working closely with Engineering, Machine Learning (ML), Policy, and Data Science teams to bring these solutions to life;
- Manage complex safety-focused projects independently, including defining and iterating the product roadmap, establishing clear success metrics, and collaborating across the organization to ensure timely and impactful execution;
- Design and optimize scalable workflows to enhance cross-team collaboration, driving large-scale product improvements that significantly increase account and community safety;
- Partner closely with issue experts, policy teams, and cross-functional partners to evaluate, prioritize, and refine initiatives, ensuring a cohesive approach to addressing safety risks across the platform.Minimum Qualifications:
- 7+ years of experience in product management, with a strong background in account safety, fraud prevention, or related areas, including familiarity with safety models and algorithms;
- Proven ability to design data-driven product solutions, with a demonstrated track record of launching successful products or leading organizational and process changes that drive business value;
- Experience collaborating with international teams across different time zones and cultures, with exceptional communication and stakeholder management skills;
- Strong data analysis and problem-solving abilities, with the capability to assess product designs against organizational standards and business needs.

Preferred Qualifications:
- In-depth understanding of industry trends and policy developments in new media, technology, and entertainment, particularly related to trust and safety;
- Advanced technical skills in data analysis, with experience applying these skills to improve product design and outcomes.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2