Data Analyst, User Research - USDS

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
The USDS Business Analytics and User Research team at TikTok is dedicated to understanding the diverse needs and behaviors of users and creators across the globe. By leveraging deep insights and data-driven strategies, we support multiple business lines, enhancing user experiences and driving sustainable growth. Our team is composed of passionate researchers who tackle complex challenges to inform product design and strategy across several product pillars. We strive to be the most trusted partner to our business teams, providing valuable insights that empower product and design teams to innovate and succeed.


In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Partner with the User Research team and cross-functional teams to provide analytical support, including survey data analysis and building user cohorts through SQL queries.
- Analyze and interpret complex data sets to identify key trends, patterns, and insights.
- Develop and maintain interactive self-service dashboards and reports to provide actionable insights for various stakeholders.
- Perform data processing tasks, including cleaning, transformation, and integration of data from multiple sources.
- Create cross-tab reports and perform ad-hoc analysis as needed.
- Write and maintain scripts in programming languages like Python or R for data analysis, automation, and reporting.
- Support the development and implementation of best practices for data analysis, reporting, and visualization.Minimum Qualifications
- Bachelor's degree in a relevant field such as Statistics, Mathematics, Computer Science, Data Science, or related discipline.
- Expert-level proficiency in SQL.
- Proficiency in scripted statistical software (e.g., Python, or R) for quantitative (e.g., survey - multiple choice - data) and qualitative (open-ended - text response - survey data) analysis.
- 5+ years of experience in data analysis or a related role.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Experience with data processing tools and techniques, including ETL processes.
- Experience in generating cross-tab reports and performing advanced data analysis.
- Strong problem-solving skills and the ability to work independently as well as in a team.
- Knowledge of inferential statistics (e.g., t-tests, ANOVA, regression) and advanced multivariate techniques (e.g., Relative Weight Analysis, factor analysis).
- Excellent communication skills with the ability to present complex data in a clear and concise manner.

Preferred Qualifications
- Proficiency in Mandarin to support collaboration with global teams.
- Strong understanding of user-research, and experience partnering with user researchers, product managers, designers, and engineers.
- Familiarity with the social media industry or content creation platforms.

Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.