Backend Software Engineer - Data-E-Commerce Intelligent Customer Service

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Engineering and Architecture at Data E-Commerce department combines frontend and backend engineering capabilities to build state-of-art large-scale, distributed, and fault-tolerant systems to solve ultra-complex business problems. Our team is responsible for developing advanced customer service robots to improve user consumption experience, inspire merchants' service quality and revenue, and build a fair and flourishing ecosystem on our E-commerce Platform. More specifically, our team is responsible for the architecture and engineering of Intelligent Customer Service under TikTok's global e-commerce business.

Responsibilities What you will do:
• Participate in the development of AI customer service within the TikTok e-commerce ecosystem to help our sellers better serve our customers. including multi-round dialogue, FAQ, prompt engineering, etc
• Engage in and improve the end-to-end lifecycle of services from design, development, capacity planning, and launch reviews to deployment, operation, and optimizations;
• Optimize system scalability, reliability, sustainability, velocity, and architecture efficiency;
• Bachelor's degree in Computer Science or related technical field;
• 2+ years experience working with Linux systems, and development experience in JavaScript, Python, Go, C++, or related languages;
• Excellent problem-solving skills with strong attention to detail and collaboration skills. Ability to deep dive into complex technical problems;
• Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred.
Preferred Qualifications
• Experience with deep learning frameworks such as TensorFlow/PyTorch, understanding distributed training, distillation acceleration, and other implementation methods.
• Knowledge of large language models, and experience in prompt engineering.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at dataecommerce.accommodations@tiktok.com.