Business Analyst (ServiceNow) - Tieto Tech Consulting (m/f/d)

Location: Kyiv, ua, Remote

Job Description

Do you have Business Analyst (ServiceNow) background, passion for problem-solving, and want to join one of the largest tech companies in the Nordics? Then this is the role for you!

We are looking for a Business Analyst (ServiceNow) who wants to be part of Tieto Tch Consulting and contribute to a dynamic IT services and consulting company specializing in providing audit, tax, consulting, and financial advisory services. You will serve as the bridge between business stakeholders and the technical team on ServiceNow platform projects. You will gather requirements, design solutions, and guide their implementation from concept to go-live.

Tieto Tech Consulting works as a true partner, solving clients’ toughest technology challenges and delivering reliable outcomes that drive measurable results. By merging data, cloud, AI and design with deep industry expertise, we create impactful yet intuitive digital solutions that empower people and move businesses forward.

When joining Tieto Tech Consulting as a Business Analyst (ServiceNow), you will

• Elicit, analyze, and formalize business requirements from stakeholders
• Create functional specifications, User Stories, and Acceptance Criteria
• Design and document business processes using BPMN / swimlane notation
• Configure ServiceNow platform components: tables, forms, fields, views, and lists
• Build and maintain Service Catalog items: Catalog Items and Record Producers
• Design automation logic in collaboration with developers (Flow Designer, Business Rules)
• Support data import workflows: Data Sources, Import Sets, and transformation maps
• Write and maintain technical documentation: Data Dictionary, Process Maps, Release Notes
• Participate in UAT: prepare test cases and coordinate testing with business stakeholders
• Work closely with developers, architects, and clients within Agile/Scrum team

Who we are looking for

• 2+ years of experience as a Business Analyst or System Analyst
• Hands-on experience with ServiceNow (at minimum: tables, forms, Service Catalog)
• Confident use of BPMN or UML process notation
• Ability to write clear User Stories with well-defined Acceptance Criteria
• Experience working with requirements in an Agile environment (Scrum / Kanban)
• Understanding of relational databases and data model design principles
• English proficiency: B2 or above (documentation, written communication)

Will be an advantage

• ServiceNow certification: CSA (Certified System Administrator) or CAD
• Experience with ServiceNow modules: ITSM, ITOM, HR Service Delivery, CSM
• Basic JavaScript skills for reading and writing scripts (Business Rules, Script Includes)
• Experience with Jira and Confluence
• Familiarity with integrations: REST API, IntegrationHub
• Involvement in data migration or ServiceNow upgrade projects

We offer

We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing, and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired? 

We look forward to your application! Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today.

Hope to hear from you soon!
We perform background checks on all final candidates.
Tieto declines calls from recruitment companies.

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)