Sr. Product Manager, Developer Platform & API

Tickets.com, an MLB company, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.

We are assembling a world-class team to build on these experiences and to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.

Tickets.com is looking for a Sr Product Manager, Developer Platform & API passionate about building engaging products for our fans. 

The Opportunity: As a Senior Product Manager, Developer Platform & APIs, you will be an integral part of a cross-functional product team comprising members from both Tickets.com and Major League Baseball (MLB). You will lead the modernization and optimization of our Registered Developer and Certified Systems Integrator Vendor APIs. To achieve this, you will collaborate closely with third-party integrators, major and minor league clubs, Tickets.com non-baseball clients, internal business stakeholders, and our product operations teams. You will help increase the reach and revenue of these platforms while delivering an outstanding developer experience for partners integrating with our ticketing ecosystem and venue applications!

Essential Job Functions:

• Develop and Execute Product Roadmap:
• Lead the creation and execution of a developer-focused API roadmap that aligns with MLB and Tickets.com’s strategic goals.
• Identify opportunities to enhance the API platform's value and increase its revenue potential.
• Build and nurture relationships with third-party developers and vendors, expanding the ecosystem and driving mutual growth
• Enhance Developer Experience:
• Implement product improvements to elevate the developer experience, ensuring high retention and engagement.
• Work with technical writers to manage comprehensive API documentation, providing a best-in-class platform for developers.
• Data-Driven Decision and Collaboration:
• Utilize data insights to drive product decisions, improving API adoption and performance.
• Collaborate with engineering teams to oversee API design, testing, and implementation, balancing priorities and ensuring smooth delivery.
• Cross-Functional Alignment:
• Work closely with internal teams and third-party vendors to align on key product initiatives and achieve strategic goals.
• Leverage Knowledge of Emerging Industry Trends:
• Keep a pulse on emerging trends in API technology and developer platforms, ensuring that our platform remains innovative and competitive.

Requirements:

• Comprehensive API Lifecycle Management:
• Proven track record in managing the full API lifecycle, including design (RESTful principles), development, deployment, versioning, and deprecation.
• Working knowledge of HTTP (methods, headers, response codes) and understanding of API data formats like JSON and XML.
• Technical Documentation and Tools Proficiency:
• Hands-on experience with API management platforms (e.g., Apigee, AWS API Gateway) and developer portals.
• Expertise in using tools like Swagger/OpenAPI, Postman, and scripting languages (Python, JavaScript, cURL).
• Data-Driven Strategy and Analytics:
• Skilled at analyzing metrics related to API usage, developer engagement, and platform performance to inform strategies.
• Experience leveraging data insights to drive product growth and adoption.

Personality Traits:

• Strong communication skills with the ability to translate technical concepts into business value for diverse audiences.
• Ability to provide clear direction, navigate ambiguity, and inspire teams to deliver exceptional results.
• A dedication to continuously improving the developer experience based on feedback and market trends.
• A collaborative mindset with a focus on supporting colleagues and contributing to collective success.

Education & Experience:

• Extensive Product Management Experience:
• 5+ years experience in product management of APIs, developer platforms, or related products.
• 7+ years  leading strategic initiatives and delivering impactful products in a technology-driven environment.
• Educational Background:
• Bachelor's degree in Computer Science, Engineering, or a related technical field; advanced degree or MBA is a plus.
• Equivalent practical experience demonstrating technical proficiency and strategic leadership.

Salary Range is $145-175K

We offer an Outstanding Benefits Package that includes:

• Medical
• Dental
• Vision
• STD & LTD
• 401K Retirement Plan
• Basic Life & AD&D
• Supplemental Life Insurance
• Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
• HSA & FSA
• Pet Insurance
• Tuition Reimbursement
• Flexible Hybrid Work Environment
• MLB Tickets

Tickets.com is an Equal Opportunity Employer. Please click here to view our CCPA.