Federal Developer - AWS/Amazon Connect

Location: United States

Department: Delivery - Federal

Location Type: REMOTE

Employment Type: FULL_TIME

• Architect and build AWS Connect infrastructure using a service-oriented architecture and AWS core services (API Gateway, Lambda, Lex and Nova2Sonic (Voice/Chatbots) , Polly, Kinesis, DynamoDB, Bedrock, and more). 
• Develop automation scripts (such as CloudFormation) to optimize operational processes, serverless functions, and cloud integrations.
• Analyze business processes and translate them into Amazon Connect standalone and AWS-integrated Salesforce solutions.
• Collaborate with cross-functional teams to design, implement, and manage AWS and Salesforce integrated projects.
• Stay updated with AWS and Salesforce releases, leveraging new features to improve cloud and CRM functionality.
• Conversational AI design and orchestration:
• Agentic Orchestration: "Design and deploy autonomous self-service workflows using Amazon Connect Agentic CX Designer (ACXD) and traditional Connect Contact Flows, orchestrating multi-step task completion, API integrations, and seamless escalation to Salesforce Service Cloud Voice agents."
• Real-Time Voice AI: "Prototype and integrate next-generation voice AI architectures utilizing speech-to-speech foundation models (such as Amazon Nova 2 Sonic on Amazon Bedrock) alongside Lex and Contact Lens to deliver natural, low-latency conversational experiences."
• CI/CD for Conversational AI: "Utilize the ACXD SDK and AWS CloudFormation/CDK to manage version control, testing, and automated deployment pipelines for conversational applications."

• Per contract requirements, U.S. Citizenship is required, with the ability to obtain a Public Trust clearance
• At least one AWS Associate-level certification
  • AWS Certified Developer - Associate
  • AWS Certified Solutions Architect - Associate
• Salesforce Certifications (a plus):
  • Salesforce Certified Platform Developer I
  • Salesforce Consultant Certifications in Cloud areas of expertise
• Experience with APEX development and Salesforce platform customization.
• Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines.
• Experience designing and deploying Service Cloud Voice with Amazon Connect (both out-of-the-box AWS-provided and Partner Telephony / BYOT models)
  • Contact Flow design for Partner Telephony (mapping CTR/Contact Attributes to Salesforce Voicecall records).
  • Real-time transcription integration, Contact Lens, and real-time agent assist.
  • Building custom Lightning Web Components (LWCs) for Omni-Channel and voice call record layouts (not just Apex).
• Experience or strong foundational interest in Amazon Connect Agentic CX Designer (ACXD) or other agentic framework architectures (e.g., Bedrock Agents).
• Hands-on exposure to speech-to-speech AI models (e.g., Amazon Nova 2 Sonic) or generative voice AI implementations.
• Familiarity with programmatic conversational lifecycle management using the ACXD SDK.
• Strong language skills - fluency in English, both written and verbal.

• A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
• Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.

• Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
• Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
• People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.