AWS/Amazon Connect Developer - Philippines

Location: Thunder Philippines

Department: Delivery - Philippines

Location Type: REMOTE

Employment Type: FULL_TIME

• Architect and build AWS Connect infrastructure using a service-oriented architecture and AWS core services (API Gateway, Lambda, Lex (Voice/Chatbots) , Polly, Kinesis, DynamoDB, Bedrock and more). 
• Develop automation scripts (such as cloud formation) to optimize operational processes, serverless functions, and cloud integrations.
• Analyze business processes and translate them into Amazon Connect standalone and AWS-integrated Salesforce solutions.
• Collaborate with cross-functional teams to design, implement, and manage AWS and Salesforce integrated projects.
• Stay updated with AWS and Salesforce releases, leveraging new features to improve cloud and CRM functionality.

• 3-5+ years of hands-on experience in AWS development, cloud architecture, and automation.
• Expertise in AWS services, including some of the following: Lambda, API Gateway, S3, DynamoDB, CloudTrail, IAM, Amazon Q, Bedrock, and CloudWatch.
• Deep knowledge of serverless computing, event-driven architectures, and microservices.
• Experience building AI-driven chatbots with Amazon Lex and designing contact center solutions using Amazon Connect.
• Understanding of call flows, IVR trees, email/chat channel design, and contact center operations.
• Proficiency in scripting and automation (Python, Node.js, or similar).
• Strong problem-solving and debugging skills with a proactive, solution-oriented mindset.
• Ability to work flexible hours to align with US time zones as project work requires.
• Excellent communication and collaboration skills, with experience working across global teams.

• At least one AWS Associate Level Certification
  • AWS Certified Developer - Associate
  • AWS Certified Solution Architect - Associate
• Salesforce Certifications (a plus):
  • Salesforce Certified Platform Developer I
  • Salesforce Consultant Certifications in Cloud areas of expertise
• Experience with APEX development and Salesforce platform customization.
• Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines.
• Familiarity with Salesforce Service Cloud object model, omni-chanel, and Service Cloud Voice.
• Strong language skills - fluency in English, both written and verbal.

• A Culture of Builders – We’re a global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
• Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.

• Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact – Every employee plays a part in what we’re building (including our CEO/Founder and bosses). Come make your mark!
• Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• Celebrating You - Enjoy competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards to celebrate your impact! And because family matters, we provide maternity and paternity leave to support your journey.
• Work from anywhere (well, almost 😉) - Enjoy the freedom of Permanent Work From Home (WFH), and an annual WFH Stipend - because the best work happens where you’re happiest.
• People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive professionally and personally.
• Work Smart, Play Hard - We love to mix work with play – whether it's a casual get-together, a fun virtual activity, or a company celebration, it’s all about connecting and having a good time together.