Senior Site Reliability Engineer, Systems

About the Engineering Team

At Thumbtack, engineers at every level build products and systems that directly impact our customers and professionals. Our challenges span a wide variety of areas, ranging from building search and booking experiences, to optimizing pricing systems, to building tools to help professionals grow their businesses. We believe in tackling these hard problems together as a team, with strong values around collaboration, ownership and transparency. To read more about the hard problems that our team is taking on, visit our engineering blog.

About the Role

The Site Reliability Team’s mission is to design the next version of the core operations infrastructure that enables the success of all Thumbtack engineers. In this role you will be an integral part in designing high performance, high availability, high throughput, and reliable systems with the goal of minimizing service interruption, downtime, and latency. You will be part of a collaborative culture that succeeds together and requires bringing your authentic self.

Challenge

The platform team at Thumbtack is building the next iteration developer experience in the business that enables the entire engineering organization to thrive. Site Reliability Engineering plays a key role up and down the stack to enable this transition as we strive to boost organizational productivity and velocity.

Responsibilities

• Design, create, and maintain software to improve the availability, scalability, and efficiency of Thumbtack's services
• Set the architectural direction of infrastructure and platform teams while supporting the engineering organization
• Design and implement tools and processes used for deployment, change management, and incident response
• Own, maintain, and continuously improve all systems provided as a service, such as monitoring, log aggregation, and datastores
• Engage in service capacity planning and demand forecasting, anticipating performance bottlenecks
• Participate in rotating on-call duties

What you'll need 

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• Minimum of 5 years of industry experience in systems engineering, software engineering, or equivalent
• Fluency in AWS and Linux
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP
• Demonstrable knowledge of docker, dockerfiles, container management and orchestration, and service mesh
• Experience operating production impacting services in a high level programming language like but not limited to: Python, Go, PHP, Java, Javascript, or Scala
• Track record of managing projects while communicating with stakeholders

Bonus points if you have 

• Experience working with GCP
• Passion for reducing toil and improving developer experience

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $191,250 - $247,500. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.