Lead IT Engineer

The Lead IT Engineer is a hybrid role who will need to work on-site three days per week and will be responsible for Application support and Endpoint management at ThriveDX.This includes documenting, troubleshooting, shipping, receiving, repair, warranty repair submission, and resolving issues in a multifaceted and complex environment.

You will be collaborating with all levels of management within various departments to understand the current state, identify business requirements, and recommend solutions. You will be working in a fast-paced, dynamic environment and will be expected to manage the day-to-day operational and tactical aspects of multiple Implementation projects; effectively communicate plans, progress, and status to internal stakeholders.

This position will also implement and manage other technical and SaaS solutions ensuring security and quality standards are achieved. You will be providing tier two and tier three ticket support, administration of Enterprise Applications, complete project work in an agile methodology, handle shipping and receiving of endpoints, troubleshoot and repair issues, submit endpoints for warranty repairs, and perform other job-related duties as required.

Essential Functions  

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.
• Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory, Google Workspace, computer hardware, operating systems, shipping and receiving, and perform other job-related duties as required.
• Participate in project related work to deliver improvements in these solutions.
• Learn about and assist with the support of other applications and platforms, to include solutions like AWS, GCP, Git.

Education and Experience 

To perform this job successfully, the Lead IT Engineer must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 3-5 years experience managing Atlassian Cloud products on premium licensing: Confluence, Jira Service Management, Jira Projects, Jira Work Management, etc; to include building and managing Service Management projects, building automations and API based integrations.
• 3+ years of experience developing and maintaining technical documentation in Confluence
• 2-4 years experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA
• 3-5 years of Technical support experience is required.
• Experience troubleshooting in a multi-user high availability 24x7 environment
• Experienced in repair, troubleshooting, deployment, and recovery (Windows and MAC)

Preferred

• Atlassian certifications (e.g. ACP-120, ACP-420, ACP-520)
• Experience administering AWS, and Google.
• One or more of the following certifications: Azure, IAM, Intune, AWS, Google, or other industry relevant certifications
• Experience with domain registrars - GoDaddy \ Route53 \ Wix
• Experience managing DNS
• Experience one or more scripting languages, like PowerShell, Ansible, etc…

Competency  

• Must be a self-starter possessing excellent time management skills; able to manage multiple activities simultaneously while requiring little or no oversight and/or direction
• Must possess a strong combination of project management and technical skills along with excellent Customer communication skills
• Propensity for multi-tasking
• Excellent communication skills both oral and written
• Extremely organized and focused
• Self driven