Salary not listedPosted 4w ago
Real job — pulled straight from Think Company’s careers page · Verified July 14, 2026 · No reposts.
Job description
Think Company is hiring a UX Copywriter, Help & Support — a full-time, based in Philadelphia, PA role. Apply directly on Think Company's careers page below.
UX Copywriter, Help & Support
Location: Philadelphia (Hybrid)
Department: Staffing
Location Type: HYBRID
Employment Type: CONTRACT
As a UX Copywriter & Content Strategist embedded with one of our enterprise clients, you’ll craft clear, on-brand copy for complex customer-facing experiences and help that content show up in the age of AI-powered search. You’ll balance hands-on UX writing with content strategy and Answer Engine Optimization (AEO), shaping how a large Help & Support library gets surfaced and cited across AI answer engines.
This role is a Think Company staffing opportunity supporting complex business initiatives for one of our enterprise clients. You’ll be fully embedded with one of our strategic client partners, collaborating daily with their stakeholders, working within their processes and structures, and representing Think Company through strong delivery, communication, and consulting acumen.
Quick Facts
- Location: Hybrid — Philadelphia, PA; 2 days per week on-site
- Employment type: Full-time, Exempt (Contract)
- Salary range: $70,000 - $95,000
What You'll Do
- Write and refine clear, on-brand UX copy for customer-facing web and account experiences, from logged-in tools for internet, phone, and cybersecurity solutions to account functions like user management, billing, and support
- Support content strategy, Answer Engine Optimization (AEO), and personalization across a large library of customer-facing Help & Support content
- Run existing articles through the content optimization playbook, adding FAQs and structured data to boost discoverability in AI-generated search
- Move content through legal review and development updates, maintaining accurate copy files and tracking stakeholder feedback along the way
- Provide recommendations to fill gaps in product content so Help & Support experiences surface in AI summaries and LLM responses
- Stay current on AEO/GEO trends and help the team stay aligned with the organization’s broader AI initiatives
- Partner with product teams over time to help shape the long-term AEO strategy for Help & Support
What You Bring
- A track record of producing clear, on-brand UX copy across multi-stakeholder workflows spanning design, development, and marketing/comms
- Depth in UX writing, content strategy, content operations, or editorial work for digital products or enterprise websites
- Working knowledge of AEO, personalization, and structured content principles — familiarity matters more than expertise here
- Comfort ramping quickly on technical or complex subject matter to write effective content for complex functions
- Strong editing and proofreading skills, sharp attention to detail, and a solid sense of brand voice, tone, and narrative consistency
- Experience collaborating cross-functionally with UX, design, engineering, and program teams, plus the consulting instincts to work effectively embedded in a client’s environment
- Fluency with the tools of the craft: Figma for applying copy in context, Microsoft Word for legally reviewed copy decks, and AI-powered content tools
Nice To Haves:
- Hands-on experience with generative content or answer-optimization platforms
- Familiarity with structured data formats (such as JSON or schema markup) that support content discoverability
- Experience optimizing Help & Support or knowledge-base content for search or AI answer engines
About Working at Think Company
Think Company is a design and technology consultancy that helps organizations solve meaningful problems through thoughtful strategy, design, and delivery.
You’ll work with smart, kind people across disciplines and industries while gaining opportunities to grow your skills, expand your influence, and shape how we work.
We offer competitive compensation, comprehensive benefits, and ongoing opportunities for learning and development.
How We Work
We collaborate primarily remotely, with intentional in-person time for company gatherings and client needs. Our teams balance autonomy with partnership, and we believe great work comes from trust, transparency, and shared ownership.
AI is becoming a foundational part of how we work at Think Company. Team members are expected to use AI tools responsibly, stay curious about advancements, and participate in training and enablement as part of their growth.
Interested?
If shaping clear, human content for the age of AI-powered search sounds like your kind of challenge, take a few minutes to apply. We’d love to hear about your experience, your perspective, and what you’re excited to grow.
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Frequently asked questions
How do I apply for UX Copywriter, Help & Support at Think Company?
You can view the full description and apply for UX Copywriter, Help & Support at Think Company on EchoJobs: https://echojobs.io/job/think-company-ux-copywriter-help-support-kmp5d.