Division/Site Specific Information:

• Manage multiple client projects, including strategic accounts, ensuring project deliverables and financial milestone are executed in accordance with required timelines.  

• With personal responsibility for a portfolio of projects, the role holder will be the primary relationship manager, driving communication for successful business delivery and exemplary client service in order to provide maximum benefit for the company in a sustainable manner.  

• Lead and facilitate risk mitigation and issue escalation process through coordination of internal resources, serving as a liaison with Site Leadership to ensure effective solution/resolution  

• Act as the internal client advocate, leading regular and ad hoc customer meetings, internal team meetings, site visits, and Business Review meetings for assigned accounts. 

• Responsible for account management of assigned clients/portfolios, including changes of scope, project expansion and commercial life cycle management.  

• Manage SOR forecast, attainment of financial goals and KPI metrics for project portfolio 

• Ensure client and Thermo Fisher Scientific are operating in compliance with the contractual requirements (accruals, bill backs, service charges, etc.). 

• Utilize MySupply, SmartSheet and other tools in order to measure project performance, monitor the progress of the project, identify and quantify any variances, perform any required corrective actions and communicate to all stakeholders. 

• Serve as the liaison between Pharmaceutical Development Services (PDS) and Drug Product Services (DPS) management to coordinate the introduction of new products from the PDS pipeline 

• Support of new business pipeline discussions with potential clients 

Train and Mentor Project Managers / Project Coordinator as required: (10%) 

• Provide training/development as required 

• Mentor/train PMs / Functional Project Team members on PM and related processes as required. 

Other management duties (10%) 

• Work with PMO and local team to continuously improve PM and project delivery practices. 

• Support or lead global PMO or PDS initiatives. 

• Feedback to Functional Leadership on project team member performance 

• Represent or deputize for PM Senior staff as required.  

Other duties as required 

• PMP certification preferred 

• Experience working with external clients preferred 

Knowledge, Skills, Abilities:

• Well organized with ability to prioritize multiple tasks 

• Strong interpersonal skills with ability to motivate others 

• Proficiency using MS Office applications 

• Ability to make and meet commitments 

• Strong attention to detail 

• Excellent written and oral communication skills 

• Demonstrated commitment to our fundamental principles of Integrity, Respect, & Excellence 

• Client interface experience and strong negotiating skills  

• Proficiency with English language