Client Services Project Manger II

Location: Rockville, Maryland, United States of America

Category: Customer & Technical Support

Employment Type: Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
As a Client Services Project Manager II at Thermo Fisher Scientific's Clinical Trials Division, you will contribute to ensuring successful delivery of clinical trial projects and exceptional customer service. Working autonomously or supporting senior project managers, you will manage a portfolio of clinical trial projects, coordinating cross-functional activities from study setup through completion while serving as the primary point of contact for clients.

• Manage end-to-end project coordination, including study specifications, timeline development, budget management, and documentation
• Foster proactive communication and collaboration between internal departments and external clients
• Ensure timely delivery of services and products according to client requirements and quality standards
• Monitor project activities, identify and address risks, and implement solutions to keep projects on track
• Develop strong client relationships while representing their needs throughout internal processes
• Support continuous improvement initiatives and provide guidance to team members

REQUIREMENTS:
• Advanced Degree with no prior experience, or Bachelor's Degree plus 2 years of experience, preferably in clinical trials or pharmaceutical industry
• Preferred Fields of Study: life sciences, healthcare, business or related field
• Project Management certification preferred
• Strong understanding of GMP/GxP requirements and quality management systems
• Excellent organizational and planning abilities with demonstrated experience managing multiple complex projects
• Advanced communication and presentation skills; able to effectively engage with clients and internal stakeholders
• Proficient in project management tools and MS Office applications (Excel, PowerPoint, etc.)
• Experience with relevant systems like Salesforce, GPMS, TrackWise preferred
• Demonstrated financial acumen and budget management capabilities
• Analytical approach with ability to identify and address risks
• Detail-oriented with excellent documentation and process compliance skills
• Self-directed while collaborating effectively in a matrix environment
• English fluency required; additional languages beneficial
• Travel required 10-25%
• Client-focused with demonstrated ability to build and maintain professional relationships

Compensation and Benefits

The salary range estimated for this position based in Maryland is $59,400.00–$89,100.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards