• Primary focus is on people and performance management of team members, with a secondary focus on operational management.

• Acts as point-of-escalation regarding performance concerns and training needs to ensure adherence to the company's SOPs and policies.

• Serves as positive leadership and professional role model for all staff, providing direct coaching and development support to their operational teams.

• May support management and executive staff in various global clinical development (GCD) departments (e.g. Project Delivery, Clinical Operations, etc.) on various tasks, workstreams or initiatives.

• Works in collaboration with the resourcing team, other PSS people managers and study managers to meet resourcing needs and critical study deliverables/milestones, using negotiation skills when needed.

• Approves courses of action on salary administration, hiring, corrective action, and terminations.

• Reviews and approves time records, expense reports, requests for leave, and overtime.

• Performs any other duties and projects as assigned by leadership.

Knowledge, skills and abilities required:

• Demonstrated ability to attain and maintain a good working knowledge of ICH GCP, applicable regulations and Company/Client procedural documents.

• Strong knowledge in all phases of clinical trials, specifically study startup, study maintenance and study close out

• Skilled in managing, engaging, motivating, mentoring and retaining staff

• Knowledge of budgets, projects and metrics (financial and business acumen)

• Ability to handle multiple tasks simultaneously, to meet rigorous timelines and to work effectively in stressful situations

• Strong organizational skills and strong attention to detail

• Strong communication skills both written and verbal, including strong command of English; and excellent interpersonal and conflict resolution skills

• Ability to travel if required