IT Field Technician II
Location: New York, New York, United States
Workplace: on_site
Employment Type: full
Description
We’re looking for a technically skilled, dependable, and service-oriented Field Technician to join our team. This role is primarily based out of our Midtown Manhattan office and supports a wide range of client environments across Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office on Long Island.
This position is ideal for someone who enjoys a mix of onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work. The technician will spend approximately 50% of their time at client sites, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes.
What You'll Do
- Provide onsite and remote Level 1/2 support for client environments
- Troubleshoot and resolve issues related to:
- Workstations and laptops
- Microsoft 365 and user account issues
- Printers and peripheral devices
- Basic server and line-of-business application issues
- Network connectivity, wireless access, and firewall-related concerns
- Travel to client sites to perform technical support, remediation, deployment, and installation work
- Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves
- Support onsite project tasks such as:
- Network equipment installations and replacements
- Firewall and switch swaps
- Wireless deployments
- Endpoint deployments and refreshes
- Basic server and infrastructure upgrades
- Escalate complex issues appropriately to senior engineers or project resources
- Clearly communicate progress, blockers, and technical findings to internal teams and client contacts
- Document work performed, technical findings, and client environment details in IT Glue
- Use Halo PSA for ticket management, time entry, and work tracking
- Use Ninja RMM for remote access, monitoring, and endpoint support
- Maintain professionalism and strong customer service while representing the company onsite
- Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows
You’re a Good Fit If You:
- Have strong troubleshooting skills and are comfortable working independently in the field
- Communicate clearly with both end users and internal technical teams
- Are organized, reliable, and detail-oriented
- Are comfortable balancing reactive support work with scheduled onsite tasks
- Enjoy working directly with clients and providing a high level of service
- Can adapt to different client environments and technologies quickly
- Understand when to resolve issues independently and when to escalate
Preferred Experience
- 2+ years of experience in a managed services, field support, or IT support role
- Experience supporting:
- Microsoft 365
- Windows 10/11
- Windows Server
- Basic Azure and Entra ID environments
- Network infrastructure including switches, firewalls, and wireless
- Familiarity with technologies such as:
- SonicWall
- Meraki
- UniFi
- Ruckus
- Experience with IT documentation platforms and PSA/ticketing systems preferred
- Valid driver’s license and ability to travel to client locations as needed
Position Details
- Job Type: Full-time
- Location: Based onsite in our Midtown Manhattan office
- Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office
- Schedule: Monday through Friday, 8-hour shifts, with occasional after-hours work as needed
Requirements
Ideal Background
· Strong foundational knowledge of Microsoft and networking technologies
· Interest in long-term technical growth
· Strong documentation and communication skills
Certifications that help you stand out (but are not required):
· Microsoft (AZ-104, AZ-800, MD-102, SC-300)
· Cisco CCNA or equivalent
· SonicWall SNSP or Fortinet NSE 5
· VMware VCP
· Google Workspace Administrator
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
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