Senior Customer Operations Professional – 24-Month Fixed Term Contract

Job Description

We are looking for a new member of our Customer Operations team in Budapest. In this role you will be taking care of challenges connected to deliveries of our products to customers. If you are a person who enjoys communication with various partners (customers, internal colleagues, external transportation partners) have an eye for the details and enjoy working with data, don’t hesitate and apply!

Core Responsibilities:

• Order Management - EDI Orders processing

• Fully understand and work within each customers’ specific framework to ensure customers’ orders are processed in the most efficient manner

• Manual order entry as required

• Customer claims and returns - Investigate claims ensuring that required information is accurate and processed in agreed timelines, with necessary approvals

• Coordinate the return of physical goods with customers, transportation company and warehouse staff

• Creation of credit and debit notes in SAP

• Reporting and presentations - Manage and report on inventory levels (ATP reports), identifying out of stock and closed items, and communication to the wider team for their action

• Report on quotations, proactively following up on overdue and variances

• Fill rate reporting to customers and internally

• Represent customers and their concerns in team & business meetings Customer Service and Logistics

• Answer customer inquiries to improve customer satisfaction levels

• Communication with 3PL and warehousing suppliers as appropriate

• Assistance with customer claims investigations where appropriate

•  Change Management: Analyze internal partners’ and external customers’ needs to improve order management processes

• Identify and deliver initiatives for improvements related to business processes

Play your part in our team succeeding!

This role reports to the Senior Customer Operations Manager and provides support to the Operations team through displaying a commitment to the LEGO values, high collaboration with internal and external partners and attention to details.

Do you have what it takes?

• Customer Service/Order Management, FMCG, or third-party logistics background preferred

• Proven strong collaboration with internal & external teams

• High attention to detail & accuracy

• Flawless communication and presentation skills

• Proficiency in Microsoft Office tools, in particular Excel and SAP (Must have)

• Problem solving skills

• Proficient language skills in English and Hungarian

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.