Job Description

Passionate about Salesforce Service Cloud and the value it can deliver to customer service with out-of-the-box functionality augmented with custom configuration, development and integration? Then join our Salesforce Engineering team to help us shape and deliver our vision!

Core Responsibilities

As an engineer, you are responsible for delivering a connected Salesforce Solution to our Customer Service Centre, working closely with product and design teams to empower our customer service agents with robust Salesforce Service Platform capabilities. Day-to-day responsibilities include:

• Be a passionate Salesforce Subject Matter expert and deliver efficient and effective solutions
• Design and develop Salesforce & AWS integrations, data models, user interfaces, flows and business logic using Apex & LWCs
• Deliver via CI/CD Pipelines in GitHub and Gearset
• Collaborate and connect with business teams, product teams, engineering teams 3rd parties
• Participate in building, troubleshooting and optimising processes
• Provide day to day Service Cloud platform and user support
• Help Design and Document the Salesforce and AWS architecture

Play your part in our team succeeding

The Salesforce platform is crucial for delivering exceptional customer service and delighting our customers. Our team leverages Salesforce to improve customer self-service and streamline the work of our customer support specialists with sophisticated tools and automation. This enables agents to focus on engaging with customers and resolving issues swiftly and accurately.

"It’s disappointing when things go wrong for our customers, but working in our team means having a direct impact on customer service. We empower our customer service agents with the best tools to resolve issues on the first contact. When a knowledge article or chatbot answers a customer’s question before it reaches an advisor, it’s even better."

Do you have what it takes?

You'll do well in this role if you have:

• 2 years plus experience of Salesforce Service Cloud
• Current Salesforce Platform Developer 1 Certification
• Salesforce Certified Administrator
• Experience of complex Apex and LWC development
• Experience of delivering salesforce solutions with integrations to external systems via AWS
• Experience of Dev Ops processes and CI/CD deployment using Salesforce CLI, GitHub Actions and Gearset

It’s a bonus if you also have previous experience in customer service, are a Salesforce Certified Platform App Builder, and have experience delivering Salesforce data into a Databricks data warehouse or similar system.

No relocation assistance is offered for this position.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.