Product Manager, Post Sale Experience - IAA

Department: IAA

Location: Remote

Employment Type: FullTime

About the Role

RB Global / IAA is seeking an experienced, customer-focused Product Manager to own the Post-Sale experience across Desktop and Mobile App within our buyer-facing digital automotive marketplace. This role is responsible for shaping and optimizing the end-to-end journey after a buyer decides to purchase—spanning checkout, vehicle payment, transportation ordering, and title document delivery preferences.

You will work cross-functionally with Engineering, Design, Marketing, and third-party vendors to deliver a smooth, intuitive, and consistent post-sale experience. The ideal candidate combines strong analytical and technical skills with a deep understanding of user behavior and online commerce.

This is a high-impact role shaping the strategic direction of our buyer-facing marketplace at RB Global.

What You'll Do

• Own and evolve the post-sale buyer journey across checkout, payment, transportation, and title document delivery on Desktop and Mobile App

• Ensure a smooth, intuitive, and consistent UX across all post-sale flows, informed by user research and behavioral data

• Lead and manage third-party integrations, including payment providers such as MoneyGram, Western Union, PayPal, and emerging digital wallets

• Collaborate with engineering on API design and integration, ensuring reliable, secure, and scalable data exchange with partners

• Monitor key performance indicators (checkout completion, payment success, delivery selection usage, error rates) and iterate accordingly

• Use data, experimentation, and customer insights to drive product decisions

• Build and execute a product roadmap aligned with RB Global growth objectives and strategy

• Translate insights into clear product requirements, user stories, and backlogs; lead efforts to prioritize development team activities

• Identify new opportunities that positively impact buyer-facing applications

• Ensure high product quality by staying deeply immersed in product deliverables and releases

• Communicate progress, risks, and trade-offs clearly to stakeholders; keep product teams updated with no surprises

• Balance scope, priority, technical risk, and business impact across initiatives and multiple business units

• Research competitive features in the marketplace and propose tactics to address threats or capture opportunities

What Success Looks Like

• A clear, executed roadmap that drives post-sale engagement and revenue

• Improved checkout completion rates and payment success metrics

• Smooth and reliable third-party integrations with payment and transportation vendors

• Strong cross-functional alignment and predictable delivery

• Data-informed decisions that result in measurable business value

• A seamless and intuitive post-sale buyer experience across Desktop and Mobile App

Who You Are

• A strong advocate for the customer, balanced with business and financial outcomes

• Comfortable operating in fast-changing environments with an ability to take calculated risks

• Confident making decisions with minimal direction and demonstrating initiative beyond routine requirements

• Skilled at influencing without authority and persuasively communicating ideas and solutions

• Highly organized, accountable, and delivery-focused

• Analytical, pragmatic, and results-oriented

• A collaborative team player with strong diplomacy, conflict resolution, and written communication skills

• A coach and mentor who takes responsibility for helping others learn and grow

• High level of integrity, ethics, and ability to perform in high-pressure situations

Qualifications

• Bachelor's degree or equivalent experience

• 5+ years of Product Management or Product Development experience, with a track record of successfully driving results

• Experience owning customer-facing digital products (marketplace, eCommerce, or SaaS)

• Experience managing third-party integrations, particularly with payment providers or logistics platforms

• Strong ability to translate business needs into technical requirements and collaborate with engineering on API design

• Experience working cross-functionally with engineering, design, and marketing

• Strong written and verbal communication skills with the ability to clearly articulate business requirements and value to internal and external stakeholders

Working Relationships

You will partner closely with:

• Engineering & Technology leaders (Director, Software Engineering)

• Marketing & Transportation Strategy (Director, Marketing, Transportation Strategy)

• Business stakeholders across RB Global

• Customers and buyers for feedback and insights

• External vendors (financial, transportation) for integrations and business continuity

Travel

Occasional travel required.

Why RB Global

You'll help shape the future of a large-scale digital marketplace used by buyers around the world. This role offers the opportunity to influence post-sale product strategy, improve the customer experience end-to-end, and drive profitable growth across RB Global and IAA.