Directory Services Engineer 

Job Description 

The Hartford's Information Protection (THIP) organization is seeking a motivated and technically curious professional to join our Directory Services team. This role will support the engineering, administration, and maintenance of key identity and directory technologies that help secure and enable our enterprise environment. 

As a Directory Services Engineer, you will work alongside experienced engineers to support platforms including Active Directory, Active Roles Server (ARS), CyberArk, and Microsoft Entra ID (Azure AD). You will gain hands-on experience with identity and access management technologies while contributing to operational support, platform maintenance, automation initiatives, and modernization efforts. 

This position provides an excellent opportunity for someone looking to grow their career in infrastructure, identity management, and cybersecurity. The successful candidate will build technical expertise, contribute to process improvements, and develop a broad understanding of enterprise directory services and access management technologies. 

Responsibilities 

This position is responsible for assisting with and supporting the following activities: 

1) Active Directory Administration and Support 

• Assist in monitoring the health and performance of Active Directory environments. 

• Support routine maintenance activities, including patching, upgrades, and configuration changes for domain controllers and related systems. 

• Troubleshoot directory service issues and escalate complex problems as needed. 

• Participate in operational support activities to help maintain platform stability and security. 

2) Directory Services Platform Support 

• Support day-to-day administration of directory services technologies including Active Directory, Active Roles Server (ARS), CyberArk, and Microsoft Entra ID. 

• Execute assigned operational tasks and assist with project-related activities. 

• Work with senior engineers to resolve incidents, service requests, and platform issues. 

• Document procedures, configurations, and support processes. 

3) Process Improvement and Automation 

• Identify opportunities to improve operational efficiency through automation and process improvements. 

• Assist in developing and maintaining scripts, workflows, and support documentation. 

• Participate in initiatives focused on improving user experience, reliability, and operational effectiveness. 

Qualifications 

Candidates will be evaluated based on their ability to perform the duties listed above while demonstrating the skills and competencies necessary to be effective in the role. 

Desired Skills and Competencies 

• Foundational knowledge of Windows Server and Active Directory environments. 

• Interest in identity and access management technologies. 

• Strong problem-solving and troubleshooting skills. 

• Ability to learn new technologies and processes quickly. 

• Effective written and verbal communication skills. 

• Strong organizational and time-management abilities. 

• Ability to work both independently and collaboratively within a team environment. 

• Demonstrated attention to detail and commitment to operational excellence. 

• Desire to continuously learn and develop technical expertise. 

Preferred Experience 

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field, or equivalent work experience. 

• 1-3 years of experience supporting Windows infrastructure, Active Directory, identity management, or related technologies. 

• Exposure to one or more of the following technologies:  

• Active Directory 

• Microsoft Entra ID (Azure AD) 

• CyberArk 

• Active Roles Server (ARS) 

• PowerShell scripting 

• Windows Server administration 

• Experience gained through internships, technical support roles, academic projects, or professional employment will be considered. 

What You'll Gain 

• Hands-on experience supporting enterprise-scale identity and directory services platforms. 

• Mentorship from experienced infrastructure and cybersecurity professionals. 

• Opportunities to develop automation, scripting, and engineering skills. 

• Exposure to enterprise security technologies and industry best practices. 

• A clear growth path into senior engineering and identity security roles.