Senior Software Engineer 2 - Platform

Who We Are

The Farmer's Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We're starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers' doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You'll Come In

The Farmer's Dog is looking for someone experienced in driving adoption of modern software delivery and operations (DevOps, SRE, etc..) to join our growing platform engineering team. The platform engineering team helps bridge the gap between IT Operations and Software Engineering for our product teams (pawds). As a Platform Engineer, you will help build and maintain our software infrastructure, tools, and services that product engineers and other technical users collectively leverage in a self-service fashion as a platform. You will make a strong fit if you enjoy frequently collaborating with Software Engineers to meet their needs as our customers. Platform Engineers often draw on shared experience with software engineers to understand their point of view, coach operational practices, and share expertise.

We view platform engineering as successful when product engineers are able to deliver their software to end-users quickly, safely, and feel a high degree of ownership throughout the process.

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions:  We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

A Few Things We Believe...

• Every commit (that passes checks) results in a prod deploy.
• People continuously create safety.
• Deploy != Release.
• Inevitably, everyone tests something in prod.
• Incidents are unique opportunities to learn.
• Empower the people who contribute code to a service to own all aspects of it.

How You'll Make An Impact

• Contribute code to various infrastructure, tools, and services.
• Review code for other members of the engineering team.
• Respond to platform bugs and incidents.
• Support product engineers in using ‘the platform’.
• Support product engineers serving on-call for their respective services.
• Participate in the platform engineering on-call rotation for platform services.
• Bring a systems view and highlight interactions between software components and people.
• Advocate operational and delivery practices that benefit the organization as a whole.

We're Excited About You Because

• You are either a senior software engineer with experience in web operations, or a senior engineer working in a web operations role with software engineering experience. In general, we are looking for at least 5+ years of total experience.
• You can drive adoption of DevOps and/or SRE principles and practices.
• You have a strong background in AWS, Terraform, and Docker.
• You are well versed in a programming language, and can learn JavaScript, if needed.
• You have worked with relational databases, and can learn postgres, if needed.

Office Guidelines

The office is open and available for all Monday through Friday.  We ask all team members to be in office a minimum of 2-3 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have.  The office policy is subject to change at company discretion.  

Our DEI Philosophy

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible paid time off policy
• Discounted fresh food for your pup
• Your pet interrupting video calls is now a feature, not a bug

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically.  For this role the anticipated hiring base compensation range is $190,000 - $215,000 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.