We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.

 

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

 

TextNow is looking for motivated Site Reliability Engineer to own infrastructure, monitoring, logging, ci/cd, reliability and everything in between!

 

This role is about impact at scale. You’ll shape how TextNow builds and operates its systems in an AI-first environment where intelligent tooling is embedded into everyday engineering practice. Using AI is not optional, it’s expected. From design and architecture to implementation, testing, debugging, documentation, and operational analysis, you will actively leverage AI tools to increase velocity, improve code quality, and make better technical decisions. We provide a robust suite of AI-powered development tools and workflows to support you, and we expect you to continuously evolve how you use them to raise the bar for efficiency, clarity, and product excellence across the organization.

What You'll Do

You'll be a great fit if you have:

$113,400 - $162,000 a year

CAD Salary Range: 113,400 - 162,000 

USD Salary Range: 123,900 - 177,000 

NYC, CT, NJ, Seattle, LA, San Diego USD Salary Range: 136,380-194,700 

San Francisco / Bay Area USD Salary Range: 148,700 -212,400 

 

Final compensation will be determined based on a number of factors, including skills, experience, location and on-the-job performance. We’re committed to paying competitively to hire and retain high-caliber talent. We recognize that exceptional talent may fall outside of these ranges; we encourage all qualified candidates to apply even if their compensation expectations are outside of the listed range.

 

This posting is for a current active vacancy.

 

More about TextNow 

 

Our culture 

We’re proud of the culture that we’ve built at TextNow, but one of the most common questions we hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more!

 

 

Our values 

Customer Obsessed 

We strive to have a deep understanding of our customers. 

 

Do Right By Our People 

We treat each other with fairness, respect, and integrity. 

 

Accept the Challenge 

We adopt a "Yes, We Can" mindset to achieve ambitious goals. 

 

Act Like an Owner 

We treat this company like it's our own... because it is! 

 

Give a Damn 

We are deeply committed and passionate about our work and achieving results. 

 

 

Our benefits and more 

This is a brief overview of the benefits that TextNow offers its employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available to employees on or shortly after their start date with TextNow. The benefits listed herein are for illustrative purposes only and may change from time-to-time in TextNow’s sole discretion. 

 

Free phone service 

Strong work life blend

Employee stock options

Unlimited vacation

12 paid holidays per year 

Competitive pay 

Health, dental, and vision benefits 

Short-term & long-term disability 

$750 annual wellness benefit or healthcare spending account 

RRSP matching (Canada) | 401(K) (USA)

Parental leave for eligible employees 

Learning & Development opportunities

We travel a few times a year for various team events, company-wide off-sites, and more 

More information about our total rewards package will be available during the hiring process. 

 

Dogfooding & Customer Obsession 

At TextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences. 

 

Diversity and Inclusion 

Our aim is to make every person who joins TextNow feel like they belong, that they’re valued, and that they’re able to be their authentic selves at work.

We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone.

 

Equal opportunity 

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. 

 

Applicants who require reasonable accommodation during the hiring process may contact our Talent Team. 

 

TextNow Candidate Policy 

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy 

 

We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.