Product Engineer, Industrial Storage

The Tesla Energy Product and Service Engineering team is looking for a passionate, collaborative, and skilled Product Engineer to join the team to support the explosive growth of our Industrial Storage fleet. As the Industrial Storage fleet grows, Tesla is also committed to having an industry-leading uptime in our deployed fleet of commercial and utility scale batteries.  We use data collected from our highly connected systems to find problems before the customer does and to systematically eliminate the causes of downtime. The Industrial Storage team is seeking a product engineer to lead the identification and root cause of design, process, firmware and software failures in our fleet of energy storage systems.  You will work with a team of engineers to diagnose why the power converters, battery modules, digital control systems, heating and cooling systems in Tesla’s industrial batteries occasionally malfunction.  Once the root cause has been identified, you will lead the effort to develop automated detection for the issue and devise corrective actions that will reduce the risk of these failures reoccurring.  Ultimately, you will be responsible for improving the uptime in Tesla’s stationary batteries used by commercial and utility scale customers in grid connected and microgrid applications.  To be successful, in this role you will need to be skilled at troubleshooting electronic systems, mechanical systems, and computer networks, as well as developing your own code and manipulating SQL data.  If you are a “maker” that loves to solve problems, this is the role for you. 

• Mine data logged by Tesla’s Industrial Storage fleet to define the fingerprint for a failure mode and utilize Tesla automation tools to programmatic diagnosis and react to future occurrences of that failure mode 
  
• Troubleshoot and resolve hardware, software, and firmware issues that cause downtime for Tesla’s Industrial Storage customers 
• Lead cross-functional efforts to drive actions with manufacturing, design, field service, and the technical support teams as required to systematically prevent known issues from reoccurring 
• Define the actions that need to be taken by the field service and technical support teams when a specific failure mode occurs, publish those actions in Tesla’s Service tools, and develop any specialized training required to complete those actions 
• Quantify the benefit of a product or manufacturing improvement opportunity and work with the engineering and manufacturing teams to implement the improvement for existing and future products as appropriate 
• Provide support on escalated customer cases from around the world to minimize system downtime for Tesla’s customers 
• Work with field service and technical support teams to create the documentation and training necessary to commission, operate, repair, and service Tesla’s Industrial Storage products installed globally 

• Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or equivalent experience 
• Experience using SQL and Python for data analysis on very large databases 
• Strong engineering fundamentals and intuition, applied to firmware/software-enabled systems 
• Prior experience troubleshooting electrical, system, firmware, or process failure modes 
• Proven cross-functional leadership and collaborative skills An excellent attention to detail and an ability to produce clear and concise written documents and diagrams
• Experience with battery systems and power systems is a plus 
• Experience with managing or maintaining equipment running Linux based applications is a plus 

Full-time