Internship, Program Manager, North America Service Program & Project Management (Summer 2025)

This position is expected to start around May 2025 and continue through the Summer term (approximately August 2025) or into Fall 2025 if available and there is an opportunity to do so. We ask for a minimum of 12 weeks, full-time and on-site, for most internships. Our internship program is for students who are actively enrolled in an academic program. Recent graduates seeking employment after graduation and not returning to school should apply for full-time positions, not internships.

International Students: If your work authorization is through CPT, please consult your school on your ability to work 40 hours per week before applying. You must be able to work 40 hours per week in-person. Many students will be limited to part-time during the academic year.

Tesla is seeking a highly motivated Service Program Manager to join our North America Service Operations Team. In this pivotal role, you will focus on driving customer-centric improvementsand strategic operational enhancements across our service operations. You will work with distributed teams to develop and implement initiatives aimed at improving customer experience, operational efficiency, and scalability. Through cross-functional collaboration and data analysis, you will uncover opportunities to streamline processes and ensure that our service operations not only meet but exceed customer expectations while also achieving business objectives.

• Champion Customer-Centric Strategies: Work closely with service teams, engineering, finance, and supply chain to design and implement strategies that focus on enhancing the customer experience and improving brand loyalty
• Optimize Operational Processes: Evaluate and streamline service processes with an emphasis on creating scalable, efficient systems that allow for superior customer service at every touchpoint
• Drive Cross-Functional Collaboration: Foster strong communication and alignment between global, distributed teams to ensure that all departments are working toward shared goals of improving customer service and operational effectiveness
• Implement Continuous Feedback Loops: Develop and execute mechanisms to gather direct insights from customers and field teams to inform service improvements and innovations
• Leverage Data and Trends for Strategic Improvements: Analyze customer behaviors, industry trends, and market data to identify opportunities for innovation in service programs. Set measurable objectives and key performance indicators (KPIs) that align with both customer satisfaction and operational goals
• Test and Scale Solutions: Design and pilot new programs, processes, and tools, evaluating their impact on customer satisfaction and operational efficiency. Iterate based on feedback, and scale successful solutions across the organization

• Customer-Focused Mindset: A passion for enhancing the customer experience and a strategic approach to driving improvements across service touchpoints
• Exceptional Organizational Skills: Highly organized, with the ability to manage multiple competing priorities and maintain focus on both operational goals and customer satisfaction outcomes
• Effective Communication: Excellent verbal and written communication skills, with the ability to engage with internal and external stakeholders at all levels, including delivering insights to senior leadership and interacting directly with customers
• Adaptability in Dynamic Environments: Comfortable navigating complex, fast-paced, and rapidly changing environments, with a keen ability to adapt and thrive
• Relationship Building: Strong interpersonal skills with an ability to build and maintain positive working relationships across global teams and external partners, ensuring smooth collaboration across different regions and departments