Forward Deployed Engineer

Department: Customer Success

Location: Remote, USA

Employment Type: FullTime

Company Overview:

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape.

We’re a fast growing startup backed by industry experts and top tier investors led by Crosspoint Capital Partners and also backed by Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside.

As a Forward Deployed Engineer, you will work closely with the Customer Success Managers to ensure seamless technical delivery, implementation, and ongoing optimization of TENEX’s solutions. This role requires strong technical expertise, problem-solving skills, and the ability to work directly with customers to ensure success.

Location: Remote with an option of a company paid relocation package to either Kansas City or Sarasota metro area.

Culture is one of the most important things at TENEX.AI—explore our culture deck at culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work.

This role is perfect for those eager to relocate and commute here, where family-first visionaries build unbreakable cybersecurity empires. Ditch the crushing taxes and restrictions of high-cost states with our incredibly aggressive relocation packages, crafted to propel you and your loved ones into this thriving hub effortlessly and profitably—imagine lower taxes amplifying your success!

Job Responsibilities

• Design, build, and maintain custom data parsers to transform raw security logs and data from various customer systems (e.g., SIEMs, cloud platforms, threat intelligence feeds, etc) into a normalized format for our platform.

• Develop automation scripts, integrations, and other configurations to enhance deployment efficiency.

• Work directly with customers to implement and integrate TENEX’s security solutions within their environments.

• Lead and support the deployment of data shipping technologies, ensuring proper configuration and troubleshooting.

• Develop, test, and maintain Logstash pipelines and Grok patterns to ensure reliable parsing of security logs.

• Provide hands-on technical support and troubleshooting to ensure smooth deployment and operation.

• Collaborate with Security Operations and Engineering teams to tailor solutions to customer needs.

• Demonstrated experience across disciplines including data ingestion, normalization, modeling and automations to create key deliverables including playbooks, dashboards, reporting, etc.

• Conduct technical onboarding sessions and training for new customers.

• Act as a technical advisor ensuring customers maximize the value of TENEX’s offerings.

• Continuously assess environments and recommend improvements to optimize security posture.

• Assist in documenting best practices, deployment guides, and technical playbooks.

Required Skills & Qualifications

Technical & Industry Expertise

• 3+ years of experience in cybersecurity, cloud engineering, DevOps, or a similar field.

• Demonstrated basic experience across disciplines including data ingestion, normalization, modeling and automations to create key deliverables including playbooks, dashboards, reporting, etc.

• Strong understanding of security technologies such as SIEM, EDR, SOAR, and cloud security.

• Proficiency with Google SecOps and Logstash.

• Experience with Detections, SCCE/Content, or CEP.

• Direct experience with data pipeline technologies such as OTEL, Bindplane, Cribl, Databahn, and Abstract.

• Experience with scripting and automation (Python, Bash, Terraform, Ansible, or similar).

• Proficiency with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).

• Familiarity with networking, security operations, and incident response workflows.

Soft Skills

• Strong problem-solving and troubleshooting skills.

• Excellent customer-facing communication and collaboration abilities.

• Ability to work in a fast-paced, high-performance environment.

• Passion for cybersecurity, automation, and customer success.

Education & Certifications

• Bachelor’s degree in Computer Science, Cybersecurity, Engineering, or a related field (or equivalent experience).

• Relevant certifications such as AWS Certified Solutions Architect, GCP Professional Cloud Engineer, or CISSP are a plus.

Why Join Us?

• Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions.

• Collaborate with a talented and innovative team focused on continuously improving security operations.

• Competitive salary and benefits package.

• A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.