Telecommunications Engineering Specialist

Location: Kyiv, Kyiv city, Ukraine

Department: Technical Support

Workplace: on_site

Employment Type: full

Description

We are looking for a Junior Telecommunications Engineering Specialist to strengthen our ambitious technical support team in Kyiv, Ukraine. You will work with the leading networking solutions in the world and master your skills.

Teltonika’s networking solutions business unit develops and manufactures industrial and enterprise connectivity equipment, primarily routers, switches, gateways, and modems. Our networking devices serve clients in the most complex areas of Industry 4.0, Smart City, and Green Energy.

In this role, you will:

• Advise customers how to use our products within their solutions, and solve their challenges related to Teltonika Networks products, both in writing and during online/offline meetings.
• Self-sufficiently resolve technical issues arising from customer's configuration, firmware/software, and other sources.
• Prepare documentation for internal and external use (e.g., Teltonika Wiki).
• Play the role of a link between a customer and Teltonika Networks RnD regarding complex challenges.
• Gain hands-on experience with Linux-based OS, industrial protocols, various networking services and protocols, and occasionally 3rd party peripherals.

What we expect of you:

• Good communication skills and etiquette both in speaking and writing.
• Ability and motivation to help others.
• Basics in Computer Networking.
• Good English language skills (written and spoken).
• Ability to work in a fast-paced environment.
• Ability to form technical documentation.
• Higher or equivalent technical / engineering education would be considered as an advantage.
• Prior experience in customer service would be considered as an advantage.
• Knowledge or certification in CCNA or similar courses would be considered as an advantage.

What we offer:

• Great opportunities to grow in a strong and rapidly expanding company.

• Interesting and ambitious projects of industrial networking devices.
• Dynamic, challenging work environment and cooperation-based internal culture.

• Care about your emotional and physical well-being by offering flexible work schedules, hybrid work opportunities, the ability to work remotely.
• Corporate medical insurance and company-paid sports activities (gym, fitness, yoga, swimming pool).
• Celebrating achievements and having fun together in team building, summer festivals, and other important occasions.
• A comfortable workspace in a modern office equipped with electricity, water, and heating, regardless of external factors. 

Salary

We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise.

If you have questions, do not hesitate to contact our recruitment colleague Anna Nikitina by email [email protected]