SFMC Senior Developer

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Closing Date

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Job Summary

Job Description

At Belong, we are bringing customer propositions to life through an integrated omni-channel marketing team. We play in all of the digital sandpits and have a whole bunch of cool toys to use in the business of telling our new and existing customers all about our story.

Our marketing team is cross-functional, with broad aspirations and a fantastic sense of collaboration. We want someone that fits us as well as we fit them; while ensuring we make life easier for our customers wherever they want to be met.

First Nations First

We acknowledge the First Nations Peoples of Australia as traditional owners and custodians of the land and waters. Australia’s First Peoples are the oldest continuous culture on the planet. We humbly pay respects to their Elders past and present.

ABOUT THE ROLE

As a Salesforce Marketing Cloud Developer, you will be joining our team in communicating with customers using the Salesforce Marketing Cloud full platform. You will create personalized, dynamic messages and landing pages, and are fluent in Marketing Cloud scripting languages (AMPscript and SQL querying). You will also have experience using advanced segmentation, reporting and analytics, and data configuration.

Some of your key responsibilities include:  

• Work closely with cross-functional teams and lead internal stakeholders to create and execute email marketing, marketing automation and lifecycle marketing activity.

• Own and lead the design, hands on build, and optimisation of marketing automation campaigns and customer journeys using the Salesforce Marketing Cloud platform ecosystem.

• Develop and implement strategies to improve marketing automation processes, enhancing efficiency and customer experience

• Lead and develop omni-channel automation journeys and campaigns, in marketing cloud platform, that are personalised, relevant and optimised, from start to finish, including concept development, execution, and analysis

• Collaborate with other functions on platform governance, including data integrity, data sharing and compliance with privacy regulations

• Identify innovative solutions to use cases to further leverage existing and upcoming technology capabilities and integrate with other business systems

• Report on results and provide recommendations on improvements

ABOUT YOU

To be successful in this role, you must have:

• 5+ years of demonstrated hands-on experience with Salesforce Marketing Cloud Platform and data platforms (Query / SQL), delivering strategic, marketing and base management-based program of works

• Proven track record of data transformation, analysis and management related to marketing automation initiatives

• Proficient in Salesforce AMPScrip Language and SQL / Query

• Demonstrated ability to work through CRM challenges and marketing automation processes

• Ability to quickly adapt strategies based on new insights, data, or feedback, aligning efforts with organisational priorities

• Communicates effectively across all levels of the organisation, translating technical CRM and automation insights into actionable information for non-technical stakeholders

• Strong stakeholder management skills - a partnership-style approach when working with cross-functional teams to drive customer lifecycle strategies.

About Belong 

It feels good to bring people together.  

As a telco, we’re making our world a more inclusive place. That means giving Australians the tools they need to get things done in the digital world.

As an organisation, we're focused on having customer first mindset and delivering effortless customer experiences. 

As a workplace, we’re building a community of people who bring their whole selves to work. Workplaces can be brutally bland and that’s not good for anyone. Difference makes us all better and we’re always trying to get better.

Our values 

We’re here to make our world a more inclusive place. That’s reflected in our four values: 

• We care 

• We’re better together 

• We make it simple 

• We’re change makers 

They help remind us that we care about the work we do and that, if we do it together, we can make our world a better place for our team and our customers.