Senior Software Engineer - ServiceNow

Employment Type

Permanent

Closing Date

30 Dec 2024 11:59pm

Job Title

Senior Software Engineer - ServiceNow

Job Summary

As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.

About the role:
To build and own scalable and secure cloud native applications and capabilities for service assurance under the Digitisation program. The role is responsible for design, development, deployment and enhancement of software as part of devops agile delivery team.



Key Responsibilities
Design, Develop, Deploy, Maintain and Enhance highly available web applications and APIS as part of high performing software engineering team working in the large scale agile model.

• 8+ years of experience
• Apply responsive design principles to implement and customize user interfaces and views using web development technologies as given below.
• Design, develop and apply customizations and scripts to implement new features for end users using the best practices for the Service Management on ServiceNow SaaS
• Troubleshoot experience for issues and problems, knowledge sharing
• Applies the knowledge of automation and integration options on ServiceNow to meet the needs of end users
• Design and build scalable microservices and REST APIs hosted on the cloud platforms such as Amazon Web Services or Pivotal Cloud Foundry to the standards to expose business capabilities for internal and external consumers
• Work to a backlog of stories and tasks prioritised by the product owner and share a team level common understanding of the customer needs, product goals and design decisions
• Improve time to market by using the existing CI/CD tools for self-managed deployment of new software version with zero down time, fast recovery, very low failure rate.
• Be able to understand and update CI/CD automation build and deployment scripts to support a continuous integration and deployment process for the team.
• Diagnose, de-bug and analyse production incidents, performance issues, load analysis and assist in capacity modelling
• View, analyse and use real time application usage and performance data available on the dashboards and apply the learnings to improve customer experience, error rate, security, application performance
• Provide technical input into effort estimation, impact assessment, application requirements with respect to functional, security, integration, performance, quality, and operations requirements.
• Report to the team leads on progress, blockers, priority conflicts, potential issues and concerns.
• Mentor junior resources by pair programming, tech talks and knowledge sharing sessions.

Essential Skills

• ServiceNow (ITSM): Incident, Problem and Change Management
• ServiceNow – Integrations
• ServiceNow Administration,
• ServiceNow Orchestration,
• ServiceNow Implementation
• ServiceNow Component - Script includes, client scripts, scheduled jobs, Business rules, UI policies, UI actions, Update set, Import set
• HTML, JavaScript on the Service Now platform, Service portal, workflows, integration and ATF tool experience

Qualification
Essential
• Degree/Diploma/Certification in Computer Science or Information Technology
• Certification in ServiceNow
High desirable
• Knowledge of network technology or assurance domain
• Certifications in AWS, PCF or similar cloud platform

Job Description