Senior Software Engineer Salesforce

Employment Type

Permanent

Closing Date

19 Feb 2025 11:59pm

Job Title

Senior Software Engineer Salesforce

Job Summary

As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.

Job Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice.

Here’s what you can expect from us

• Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
• There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
• Pay for performance. We recognize outstanding contributions through our generous incentive programs.
• Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs.
• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
• Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
 

Make a Difference

We are seeking an experienced and talented Senior Software Engineer with expertise in Salesforce design & development to join our dynamic team. The Senior Software Engineer will be responsible for designing, developing, and maintaining complex Salesforce app build and integrations outbound or inbound and incidents handling. The ideal candidate should have a strong background in Salesforce Apex development and designing, programming skills, and be able to work collaboratively with cross-functional teams to deliver high-quality software solutions that meet the needs of our clients.

Key Responsibilities

This is how you’ll bring the purpose of your role to life.

• Design and develop scalable, robust, and high-performance Salesforce Apex and app developments.

• Work collaboratively with cross-functional teams, including product management, UX/UI designers, QA, and other developers, to deliver high-quality software solutions that meet the needs of our clients.

• Leading incident management team and to triage high-severity incidents to ensure timely resolution.

• Work closely with various teams to ensure seamless incident management and support and facilitate communication and coordination among different stakeholders.

• Ensure the team meets SLAs for post-incident review documentation, CPARs (Change Process & Actions Review), and PIRs (Post-Incident Reviews), and track and document production support activities.

• Identify areas of improvement in incident management and support processes, implement best practices, drive continuous improvement initiatives, maintain accurate records of incidents, resolutions, and support activities, and generate reports and provide insights on incident trends and performance metrics.

• Build and enhance monitoring capabilities using tools like Splunk, New Relic, and PagerDuty, and implement and maintain notification systems for incident alerts.

• Participate in the entire software development lifecycle, from requirement gathering to design, development, testing, deployment, and maintenance.

• Design & Develop custom Apex code and other Salesforce-related technologies as needed.

• Provide technical guidance and mentorship to junior developers on the team.

• Ensure that design is of high quality, follows best practices, is maintainable, and is properly documented.

About you

To be successful in the role, you'll bring skills and experience in:

• Bachelor's degree / master’s degree in computer science or related field.

• 8+ years of experience in software development, with at least 3 years of experience in Salesforce App development.

• Strong understanding of Salesforce architecture and development best practices.

• Strong understanding salesforce Security guidelines and feature.

• Proficient in Apex, SOQL, and Salesforce APIs.

• Experience with Salesforce integrations using SOAP, REST, and other integration patterns.

• Working Knowledge of any CPQ in general.

• Familiarity with Automation test framework.

• Experience with Salesforce DX and CI/CD pipelines.

• Strong problem-solving skills and ability to work independently as well as in a team environment.

• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Salesforce Certified Platform Developer I and/or II

• Experience with Salesforce App development, Salesforce Marketing Cloud, Service Cloud, and/or Community Cloud

• Familiarity with JavaScript, HTML, CSS, and other web technologies

• Experience with Agile development methodologies such as Scrum or Kanban.

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit
 www.telstra.com.au/careers/diversity-and-inclusion or email us at DisabilityandAccessibility@team.telstra.com noting your preferred method of contact

Recruitment Start Date:22/01//2025

Recruitment End Date: 19/02/2025