Senior Software Engineer

Employment Type

Closing Date

Job Title

Job Summary

Job Description

Who We Are

Telstra is a well-known Australian company that has been around for over 100 years. We are the leading telecommunications and technology company in Australia and have been operating internationally for over 70 years. We have a strong presence in over 20 countries. In India, we have offices in Bangalore, Mumbai, and Delhi, as well as an Innovation and Capability Centre in Bangalore. We are focused on using innovation, automation, and technology to solve major technological challenges in areas such as IoT, 5G, AI, and machine learning. Joining Telstra gives you the chance to make a difference in the lives of millions of people and have a rewarding career with flexibility.

Focus of the Role

Senior Salesforce Marketing Cloud Specialist is responsible for leading Solution definition, technical domain architecture and application development activities for Telstra across discovery, design, evolve and operations on Telstra’s Salesforce Marketing cloud and associated platforms. They will be responsible for developing and coordinating solution & delivery aspects of all Telstra’s marketing team initiatives in Salesforce Marketing Cloud and related applications, communicating effectively and fostering strong relationships with business users and stakeholders.

What we offer

• Flex appeal; work when and from where suits you best

• Performance-related pay

• Access to thousands of learning programs so you can level-up

• 16 weeks paid parental leave, for primary and secondary carers

• Purchased annual leave scheme

• Laptop, mobile phone + plan; you’ll never see a phone bill

• Extra day off per year, for you to use as you like

• 30% off Telstra Products and Services       

What You’ll Do  

• Collaborate with the Functional team to determine how best to implement solution

• Provide expert platform knowledge to the project team.

• Provide knowledge and guidance on Salesforce Marketing Cloud security best practices; Salesforce integration patterns, Salesforce data migration best practices; own the End-to-End Technical Solution on the project.

• Ability to provide technical governance across marketing solutions at Telstra

• Assess and improve the efficiency and effectiveness of the SFMC application solutions to ensure user requirements and business objectives are met in a timely and cost-effective manner

• Ability to understand and design provisioning solutions at Telstra and how SFMC interacts with CRM and other provisioning layers.

• Strong problem solving and analytical skills needed to support enterprise high availability Salesforce applications

• Coordinate with technical resource within and outside of Telstra

• Monitor process of software configuration/development/testing to assure quality deliverable.

• High coding standards and quality deliverables

• Provide training and educate other team members around core capabilities and helps them deliver high quality solutions and deliverables/documentation

Essential Skills:

• 7+ Yrs of IT Experience

• Extensive experience delivering solutions on the Salesforce Marketing Cloud(SFMC) platform.

• Extensive experience in developing & configuration in SFMC

• Deep understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers

• Very Strong SFMC knowledge and Integration components for SFMC (SFDC, APIs, Opolo ).

• Thorough understanding of Telecom consent management(opt-out/opt-in )

• Strong technical foundations including; AMP Scripting, Advanced SQL, understanding of RDMS concepts and structures, data modelling,  structured system analysis and design methods, etc.

• Should be able to review design and code

• Should take the end to end responsibility of the assigned tasks

• Having certifications is highly desirable

• Understanding of all SFMC components.  

Highly desirable:

• Strong problem-solving ability and critical thinking skills.

• Excellent communication and collaboration skills, with an ability to work cross-functionally in a global team.

• Self-motivated, with an ability to work independently and handle complex technical challenges.

We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating.  If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.