Salesforce Developer (Band 3)

Employment Type

Closing Date

Job Title

Job Summary

Job Description

Who We Are

We're Australia's leading telecommunications and technology company. And with a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work.

We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.

We have operations in more than 20 countries, including in India. In India we are a licensed Telecom Service provider (TSP) and have extended our global networks into India with offices in Bangalore, Mumbai and Delhi. We’ve opened an Innovation and Capability Centre (ICC) in Bangalore and have a presence in Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.

 Focus of the Role

Software Engineering Specialist, your role centres on collaborating with your team to deliver Software Engineering products and solutions that delight our customers. You play a key role in helping to understand customer requirements and transform epics into new product and capability features. Your teamwork and collaboration skills, continuous learning and improvement mindset, and ability to adapt to feedback are critical to success in this role, as you develop your knowledge and experience in the Software Engineering Domain.

• The role will be responsible in the end-to-end development, coding, up to but not limited to unit testing, of the Salesforce CRM tool, Agent Console. Will be developing for different missions.

What We Offer

• Hybrid way of work, which will allow us to enjoy the benefits of both remote and in-office collaboration. This means that we will have more flexibility, autonomy, and diversity in our work environment, while also maintaining the connection, culture, and creativity that we value as a team. We believe that this is the best way to support our employees' well-being, productivity, and innovation in the post-pandemic world.

• Flexible working. Choose when and how you work so you can be at your best.

• Maternity Leave. Up to 26 weeks provided to the birth mother with benefits for all child births.

• (Women in Tech) Initiative to promote women in tech. We believe that diversity and inclusion are essential for innovation and growth, and we want to support and empower more women to pursue careers in STEM fields.

• Pay for performance. We recognize outstanding contributions through our competitive incentive programs.

• Insurance benefits. Receive generous insurance benefits such as medical, accidental and life insurance.

• Unlimited learning. Level up your skills with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits towards degrees and master’s programs.

• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.

• Function overview

• Make a difference as part of Product and Technology, your mission will be simple: capture market value at scale by building products our customers love that are simple to experience, seamless to deliver, and are profitable to the core.

What you'll do

Salesforce Developer will contribute to solutions that span across multiple Salesforce Clouds (Sales, Service, Marketing, Analytics, Social, Communities) and include integration and authentication across systems.

This individual will apply proven industry and technology experience as well as communication skills, problem-solving skills, and knowledge of best practices to issues related to design, development, and deployment of mission-critical CRM systems with a focus on quality application development and delivery.

Job Location – Bangalore

Key Responsibilities.

This role is key to the success of the Customer Marketing and Sales function at Telstra and will be responsible and accountable for the following:

• Strong problem solving and analytical skills needed to support enterprise high availability Salesforce applications.

• Design, develop, and maintain high-quality software applications in Salesforce, following best practices.

• Collaborate with cross-functional teams to gather requirements, define technical specifications, and implement new features and enhancements.

• Collaborate effectively with your team to translate customer needs into leading-edge software application products, services or systems that meet Telstra’s time, cost, and quality standards.

• Identify and address performance bottlenecks and optimize application performance to ensure scalability and responsiveness.

• Conduct thorough testing and debugging of applications to ensure the delivery of high-quality software.

• Participate in code reviews to provide constructive feedback and ensure code quality.

• Mentor and guide junior developers, providing technical expertise and sharing best practices.

• Stay up-to-date with industry trends, emerging technologies, and best practices in Node.js development.

• Collaborate with DevOps teams to deploy and maintain applications in production environments.

• Continuously improve development processes and tools to enhance productivity and efficiency.

• Be an active participant of team as DevOps with full accountability of CI/CD, test automation, support, and monitoring functions within a team.

• Complying with all relevant processes and standards, including change management principles and processes to ensure deliverables meet or exceed defined quality standards.

• Perform stakeholder management functions, working with multiple business units.

• Proactively identifies problems in our product or platform. Improves areas of the code they work on. Leaves things better than they found them.

• Understand the points of integration between the different systems and highlight the potential risks associated with the delivery of solutions.

• Support your team to develop innovative software that maintains data/network security management, leveraging set processes to reduce the time between commission and production.

• Apply a continuous learning and development mindset to your work, using tried and tested methodologies but also finding opportunities to experiment to incrementally improve or resolve challenges.

• As a DevOps engineer provide release support and production support.

• Take ownership of your own actions and seek guidance from more experienced engineers to support your development and contribute to the delivery of team/mission outcomes.

• If project requires, candidates should be ready to work in shifts.

• should always be flexible to be assigned in an on-call support, on a roster basis.

Who we're looking for.

• Minimum 3-5 years of experience as a Salesforce developer, or similar roles

• Bachelor of Engineering Degree or Equivalent IT qualifications in Software or Systems Engineering.

• Hand on experience in Apex, Java, C#, RDBMS

• Experience in building applications on force.com platform

• Expertise in Salesforce technology including:

• Full cycle implementation experience with SFDC (application design, architecture and development using Salesforce.com)

• Strong Development knowledge on using LWC, Lightning Aura, VF pages and APEX.

• Strong SFDC knowledge and Integration components for SFDC (SFDC APIs, Apex controllers, Apex Web Services, Apex callout, outbound messaging, SFDC data loaders, etc.)

• Strong technical foundation including - Advanced structured programming - APEX, Force.com, .Net, Java, etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc.

• Good knowledge of SFDX.

• Good knowledge of version control systems such as GIT and knowledge on GIT branching, Pull Requests is crucial.

• Good understanding and experience with CI/CD pipelines and automation tools (Eg: Jenkins, Bamboo) is required.

• Salesforce Certifications essential.

• Deep understand and experience in developing Salesforce and building on force.com.

• Understanding of all cloud offerings in the market and ability to discuss cloud architectures.

• A good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications.

• Development experience of Web Services is desirable.

• Extensive experience in developing & configuration SFDC Apex classes, Visualforce pages, workflows, Lightning components and LWC.

• Excellent verbal and written communication skills

• Knowledge of XML, JSON and other data interchange formats is desirable.

• Knowledge of Java , HTML5 , JQuery and other web technologies is desirable.

• Strong development (coding), debugging, tuning skills.

• Excellent communication, documentation and presentation skills.

Call to action.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!

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When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.