Application Operations Engineer

Employment Type

Closing Date

Job Title

Job Summary

Job Description

About the team

Being part of Global Networks and Technology means you'll be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy.

With us, you'll be working with world-leading technology and change the way we do IT to ensure business needs drive priorities, accelerating our digitisation programme.

Join our Networks team

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliantly connected future for everyone, every day.

Our team in Global Networks and Technology extend our network superiority and enable our customers to evolve in a digitally driven world. We always ensure an always-on experience with world-leading technology.

This role supports Telstra digital applications, platforms and associated services to carrier grade levels of performance and availability. Contributing to growing Telstra’s customer online service transaction capability. Improved customer experience and hence improved NPS ratings for online applications and services. Reduce cost and time of customer interactions with Telstra, both for the customer and Telstra as a business.

What We Offer

Flex appeal: choose where, when and how you work
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.

What you’ll do

• Support technically complex applications and platforms, maintaining high availability and performance.

• Work effectively as a leader and technical expert to produce agreed business outcomes

• Adhere to change management, configuration management, incident & problem management processes

• Be a driving force using your knowledge and experience in fault finding and troubleshooting to resolve complex network application incidents.

• Deliver continuous process improvement, automation & self-healing solutions using proactive service and performance analysis techniques.

• Develop and deliver technical training, updates & or briefings to peers and other groups to ensure understanding of process & procedures.

• Proven ability in developing and maintaining effective working relationships with internal and external stakeholders, business partners, vendors and support groups.

About You

• Minimum of 10 years relevant professional experience in IT industry and preferably with large and complex, mixed technology internet facing systems and applications.

• Operational experience in a broad range of technology areas including working with one or more of following: UNIX, Linux, Oracle Databases, networking.

• Operational experience supporting PHP, J2EE or other Web based applications.

• Scripting skills in at least one language: Perl, Python, Unix/Linux Shell scripting.

• Practical experience in negotiating and in making presentations to technical audiences, including vendors.

• Proven self-starter, inquisitive with the ability to identify and drive improvements around inefficiencies.

Desirable Skills:

• A good understanding of the ITIL framework

• Relevant UNIX, Linux or other certification(s)

• Knowledge in data mining and analysis techniques.

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.