Implementation Engineer

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

• Technical Solution Leadership: Serve as a subject matter expert on our software solutions, translating complex enterprise requirements into practical and scalable architectural designs that accelerate a customer's time to value.

• Customer Lifecycle Engagement: Lead technical discovery and design workshops with enterprise customers, identifying their unique business needs, technical challenges, and strategic objectives. Partner with internal teams to guide the customer through the implementation and adoption journey.

• Solution Design & Implementation: Architect and document custom solutions and integrations that meet customer requirements. Drive the technical implementation process, ensuring successful delivery and configuration of the platform within complex enterprise IT and OT environments.

• Strategic Collaboration: Act as a key technical advisor to both customers and internal teams. Collaborate with Product Management, Engineering, and Customer Success to ensure solution designs are feasible and align with long-term product strategy and customer success goals.

• Market & Product Intelligence: Maintain deep knowledge of industry trends, competitor offerings, and emerging technologies in the IT/OT space. Use this expertise to provide thought leadership and influence both our internal product roadmap and external customer engagements. 

Requirements

• Professional Experience: Proven track record (3+ years) in a customer-facing technical role such as a Professional Services Architect, Solutions Architect, Senior Solutions Engineer, or a senior-level Technical Support Engineer, specifically serving large enterprise accounts.

• Architectural Expertise: Hands-on experience designing and implementing complex enterprise software solutions, with a strong background in areas like cloud technologies, industrial IoT, data analytics, or IT/OT integration.

• Enterprise Acumen: In-depth understanding of enterprise IT and OT architectures, governance models, and common challenges.

• Identity & Access Management: Administer and secure enterprise-level identity solutions using Azure AD (Entra ID), Okta, and SSO protocols, specifically managing Enterprise Applications, Application Proxy, and granular Conditional Access policies.

• Infrastructure & Directory Services: Configure and maintain core Active Directory components including GPO, Kerberos authentication, and PKI environments, while managing IIS web servers and virtualized lab infrastructures.

• Technical Troubleshooting & Analysis: Resolve complex system and networking issues by performing deep-packet and resource analysis using Wireshark, Netmon, Perfmon, and Resource Monitor.

• Automation & Integration: Develop basic PowerShell scripts to automate routine tasks and utilize Postman to test and troubleshoot REST API integrations and SQL database queries.

• Endpoint & Data Management: Provide optional support for SCCM deployment cycles and utilize SQL Profiler to monitor and optimize database performance and connectivity.

• Communication & Influence: Exceptional verbal and written communication skills, with the ability to clearly articulate complex technical concepts and value propositions to both technical and executive-level audiences.

• Technical Skills: Demonstrated proficiency with technologies and tools such as RESTful APIs, SQL, and scripting languages (e.g., PowerShell). Experience with proof-of-concept (PoC) engagements and architectural documentation is essential.

• Problem-Solving & Collaboration: A strategic, creative problem-solver with a strong collaborative mindset and a customer-focused approach.

• Preferred Qualification: Experience configuring ServiceNow features and functionality and/or configuring third-party integrations with ServiceNow.

• Language: Fluency in English and French is required; additional language skills are a plus.

• Up to 25% travel requirement (domestic & international).

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.