Manager, Ops Engineering

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

TCGplayer, now a part of eBay, connects a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible card game and collectible hobbyist space. We pride ourselves on a culture of inclusion that fosters camaraderie, embraces diversity, and exudes passion. 

Who You Are

• Passion for operational excellence and continuous improvement.

• Exceptional communication skills, with the ability to influence and inspire multi-functional teams.

• A proactive attitude with a strong bias for action and innovative problem-solving.

• A customer-focused approach and a strong sense of ownership over outcomes.

• The ability to juggle multiple priorities while maintaining a commitment to quality and detail.

The Impact You Will Make Here

• Lead Incident Management and Operational Excellence: Overhaul the incident management process and drive continuous improvement to ensure high standards of reliability and performance.

• Drive Business-Critical Outcomes: Define and measure key performance metrics, such as SLAs and Mean Time Between Failures (MTBF), using those metrics to identify trends and measure the impact on the business.

• Refine and Document Processes: Develop and maintain up-to-date operational procedures, including runbooks, to adapt to evolving needs.

• Proactively Manage Risks and Failures: Anticipate system failures through practices like chaos engineering and tabletop exercises, and establish processes to learn from operational incidents.

• Build a Collaborative Culture: Foster strong relationships within the team and across departments while cultivating a communicative, supportive, and results-oriented culture.

• Be a Foundational Leader: Shape the direction and long-term impact of the team as a critical pillar of TCGPlayer’s technical operations.

What You Bring to the Team

• A bachelor’s degree in a technical field or equivalent experience; advanced degree or certifications are a plus.

• 5 years of experience in system administration, infrastructure engineering, or similar roles.

• At least 2 years of management experience, with a proven track record of building and leading successful teams.

• Experience with Windows and Linux environments, including scripting (PowerShell, Python) and entry-level database management (e.g., Microsoft SQL Server).

• Knowledge of cloud platforms, particularly AWS, at an entry to intermediate level.

• Experience with containerization technologies including Kubernetes.

• Familiarity with software engineering principles and practices.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the TCGplayer Careers website or apply for a job with TCGplayer.

TCGplayer, a subsidiary company of eBay, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at careers@tcgplayer.com.  We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

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