Market and Industry Analysis:

• Conduct in-depth market research to identify trends and opportunities in the SME finance sector.
• Assist in the development of market-related strategies and product offerings that align with business objectives.

Onboarding New Corporates:

• Support program managers in identifying and securing new corporate partnerships.
• Drive initiatives for the growth of the supply chain finance business.

Policy Implementation:

• Assist in the rollout of new policies and amendments.
• Ensure effective communication and training on new policies to all relevant stakeholders.

Performance Tracking:

• Generate and analyze MIS reports to monitor business performance.
• Track key metrics such as disbursements, account numbers, fees, Portfolio at Risk (PAR), Non-Performing Assets (NPAs), and productivity.

Retention Strategies:

• Help devise and implement retention strategies and life cycle management approaches.
• Monitor market dynamics and regulatory changes to adapt retention strategies accordingly.

Strategic Partnerships:

• Identify and develop strategic partnerships with external agencies.
• Facilitate initiatives aimed at customer acquisition and revenue growth.

Automation and Digitization:

• Support the implementation of automation and digitization projects for SME finance products.
• Ensure streamlined processes for enhanced efficiency and customer satisfaction.

Marketing Collaboration:

• Work closely with the marketing team to develop and execute marketing schemes and campaigns.
• Drive initiatives that promote business growth and customer engagement.

Product Innovation:

• Assist in the development and launch of new SME finance products.
• Contribute to the introduction of innovative financial solutions such as Channel Finance, Working Capital Products, Factoring, and Term Loans.

Process Improvement:

• Identify areas for process improvement and support initiatives to enhance customer experience.
• Implement effective retention processes and strategies.

Team Development:

• Identify training needs and facilitate training programs for team members.
• Ensure all employees are well-versed in SME finance products and processes.

Compliance:

• Ensure adherence to company policies, processes, and procedures.
• Maintain a high standard of compliance across all business operations.