Manager - Product - TPP (CSME) - Mumbai - Lodha (I-Think Techno Campus) - MM

Location: Mumbai, Maharashtra, India

Key Responsibilities

Business Growth, Product Development & Solutioning
• Drive insurance business growth across assigned Corporate & SME verticals through improvement in penetration, premium generation, insurance income, renewals, profitability, and portfolio performance.
• Design and launch industry-specific insurance solutions by collaborating with insurance partners and internal stakeholders, from concept and approvals to sales enablement and business rollout.
• Identify growth opportunities, create business proposals, secure stakeholder alignment, and drive implementation of new initiatives across Corporate & SME segments.
• Evaluate insurer propositions and recommend the most suitable insurance solutions based on customer needs, commercial attractiveness, service standards, and business objectives.
Sales Enablement & Business Partnership
• Act as a trusted insurance partner to sales teams by providing product expertise, resolving business challenges, conducting trainings, and driving insurance adoption.
• Support sales teams on customer requirements, underwriting, pricing, servicing, and business closure-related challenges.
• Build strong field relationships through regular field visits, business reviews, trainings, and stakeholder engagement to drive insurance adoption
Operations Excellence & Partner Management
• Own and drive timely resolution of operational and servicing escalations while ensuring adherence to defined TATs and service standards.
• Work closely with insurance partners and internal teams to improve service delivery, resolve business challenges, and enhance customer experience.
• Build and manage strong relationships with insurance partners for business growth, product enhancements, service improvements, training initiatives, and grievance handling.
• Anchor periodic business reviews with insurance partners and internal stakeholders to strengthen collaboration and business outcomes.
Contest & Engagement Management
• Conceptualize and execute sales contests, engagement programs, and business campaigns aligned to organizational objectives and approved budgets.
• Coordinate with Business, Finance, HR, Marketing, and vendors to manage approvals, launch communications, participant engagement, reward fulfillment, and event execution.
• Drive participation through regular dashboards and business reviews while ensuring timely declaration of results and closure.
Financial Management, Analytics & Reporting
• Monitor premium generation, insurance income, profitability, commissions, payouts, and portfolio performance to drive sustainable business growth.
• Support timely reconciliation of insurance income and payouts in collaboration with Finance, Operations, and insurance partners.
• Ensure timely dissemination of business reports, dashboards, reviews, and management presentations through effective coordination with MIS teams.
• Monitor key business metrics and provide actionable insights to support business planning and decision-making.
Stakeholder Management & Governance
• Collaborate effectively with Sales, Operations, Finance, Marketing, Customer Service, Legal, Compliance, MIS teams, and Insurance Partners to ensure seamless execution of business initiatives.
• Independently resolve business and operational roadblocks through strong ownership and stakeholder management.
• Ensure compliance with IRDAI regulations, internal governance standards, audit requirements, and applicable regulatory guidelines.

Desired Qualification
• Post-Graduate in any discipline (MBA/PGDM in Insurance, Finance, Marketing, or Business Management preferred).
• Professional qualifications in Insurance or Risk Management will be an added advantage.