Tata Capital

Application Specialist

Mumbai, Maharashtra
ITIL
Description

Application Specialist - Information Technology - Mumbai - Lodha (I-Think Techno Campus) - JM

Location: Mumbai, Maharashtra, India

JD – IT

 

Business Vertical:

CFAB & HFL

Department:

IT

Designation:

As per HR Grade

Line of Business:

Retail, Home and Rural business

 

 

Key Objective of the Job: -

  • Manage the user access and control function for the entire group’s organization

(Based on the Segregation of Duties rule book and framework that has been defined for the organization)

  • Ensure timely access provision to users
  • Manage the production support for multiple applications / solutions
  • Coordinate with technology partners for defect resolution
  • Level1, Level 2 support to branches and simulating defects
  • Manage frontline resources to support users at branches and offices
  • Branch support – address IT related issues at branches and ensure satisfaction of users
  • Manage the commissioning of scorecards and address any IT related issues pertaining to these scorecards

Major Deliverables: -

  • Ensuring SLAs are maintained and improved
  • Ensuring uptime of application

Educational Qualification: Any Graduate: -

  • Graduate or IT engineers with specialized courses in Technology

Specialized job competencies: -

  • Good communication skills
  • People management skills
  • Knowledge of ITIL framework and practices
  • An aptitude to learn new areas and adapt them to the needs of the organization
  • Ability to address and resolve user related IT issues – hands on capabilities

Other desired attributes:

 

  • Keep abreast with latest trends in technology and tools and review the adoption of these to meet the organizations needs

Location: Mumbai / Thane

 

Tata Capital
Tata Capital

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