Lead Network Security Engineer

Location: Pasig, NCR, Philippines - Remote, Quezon, NCR, Philippines - Remote, Mandaluyong, NCR, Philippines - Remote, San Fernando, La Union, Philippines - Remote, Imus, Cavite, Philippines - Remote, Angeles, Pampanga, Philippines - Remote, Tagbilaran, Bohol, Philippines - Remote, Batangas, Batangas, Philippines - Remote, Meycauayan, Bulacan, Philippines - Remote, Taguig, NCR, Philippines - Remote, Antipolo, Rizal, Philippines - Remote, Bacoor, Cavite, Philippines - Remote

Time Type: Full time

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Lead Network Security Engineer role with TaskUs: 

The Lead Network Security Engineer role is to provide operational support for the global TaskUs Network environment. The Lead Network Security Engineer will provide proactive and reactive support for all network hardware, software, and communication links. The position of Lead Network Security Engineer will report to the Senior Manager of Engineering and Implementations. 

Key Responsibilities:

• Lead onboarding of new clients, design and implementation of new offices, and integration of network technologies

• Coordination with Demand or Project Managers and use of network management systems for documentation and implementation requests

• Respond to ticket requests and incident notifications, and resolving issues within Service Level Agreements

• Assist Project or Demand Managers in creation of plans to meet requirements for integration of networks

• Develop Automated Solutions to improve ease of implementation and ensure standardization

• Provide solutions to Complex problems, with well planned documentation

• Complete Preventative Maintenance activities, such as code updates & equipment updates

• Incident Management, Problem Management, Change Management & Capacity Management

• Manage assigned projects and program components to deliver services in accordance with established  objectives.

• Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support

• Security & Audit compliance

• Operational-related Moves, Adds, Changes, and Deletes (MACD)

• Adherence to Operational Standards

• Compliance with Engineering Design Standards and established operational processes 

• Participate in the Development & Maintenance of operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts.

• Provide Root Cause Analysis for Network Events

• Other duties as assigned by management

Required Qualifications: 

• 7+ years extensive experience in the support of Cisco Networking Technologies

• Strong technical, analytical, and interpersonal skills required

• Automation experience with Python in either JSON or XML data types 

• Git or similar repository experience management

• Current PCNSE and PCSAE certifications

• Practical Technical knowledge on Palo Alto Networking Technologies

• ITIL Ver. 3.0 or Ver. 4.0 preferred

• Understanding of the following technologies:
  - Networking Technologies:  DNS, DHCP, VPN, Network Security, IP Routing Protocols
  - Cisco Networking Technologies:  Routing & Switching, routing protocols (BGP, OSPF)
  - Cisco Wireless
  - Meraki Wireless

• Ability to communicate in an understandable, polite and friendly manner, both written and verbal to both technical and non-technical audiences

• Strong organizational skills and ability to multitask in a fast-past working environment 

• High level technology problem solving skills

Education / Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

Work Location / Work Schedule / Travel: 

• Work Location: Work from Home

• Work Schedule: Shifting/Rotational Schedule

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.