Business Insights Analyst

Location: Pasig, NCR, Philippines, Bacoor, Cavite, Philippines

Time Type: Full time

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Business Insights Analyst role with TaskUs: 

Think of yourself as a storyteller who can leverage data and use it to create solutions that will help the business grow! 

Imagine yourself going to work with one thing on your mind: to explain and expose tasks based on actual data. Your task center is to support stakeholders with key insights to make data driven decisions. 

Key Responsibilities:

• Translate data into human insights and stories which drive change in strategy and tactics.

• Analyze complex data sets to develop actionable insights that can drive impactful business decisions.

• Leverage story-telling skills to deliver insights that are clear, concise and actionable.

• Work with business partners to interpret analysis results with a focus on actionable next steps.

• Develop ad hoc reports that will lead to insights and analysis needed for the business.

• Work with the data visualization team in developing informative repeatable reporting, data monitoring, hygiene (e.g. validation) and other strategies that help uncover gaps, highlight relevant business trends and opportunities for improvement.

• Translate requirements into technical specifications for data and reporting teams and, conversely, technical approaches into easily digestible insights.

• Summarize data from multiple sources, developing assumptions where needed, to communicate insights and opportunities.

Required Qualifications: 

• 2+ years' of extremely technical experience with data analysis and preparation including use of statistical methods and very large data sets using SQL, Python, R or other programming languages.

• 2+ years' of extremely technical hands-on experience building reports using Power BI, Tableau, Looker Studio or other similar tools.

• Can communicate effectively. Communicate thoughts, ideas, information and messages completely and accurately; composes and creates documents with language and format appropriate to the subject matter; attends to details and checks, edits and revises writing for correct information.

• Take Initiative: Assumes responsibility for necessary actions or problem resolution when accountability is not clear; appropriately initiates behavior on projects or other initiatives without requiring explicit management direction or guidance; know when management involvement is required and seeks it out.

• Problem Solving: Recognizes that a problem exists; identifies possible reasons for the discrepancy and devices and implements a plan of action to resolve it.

• Is able to gather information together, and prioritize effectively.

• Demonstrates the ability to respond quickly to changes in day to day operations as it relates to department priorities.

• BPO experience is a plus!

Education / Certifications:

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, any IT / Computer-related course, or relative experience in Data Science.

Work Location / Work Schedule / Travel: 

• Onsite in Pasig, Ortigas OR Bacoor, Cavite

• Mid Shift (3pm onwards)

• Amenable to start ASAP or in 30 days

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.