Engineer - Hi Tech Support

The pay range is $67,800.00 - $122,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About us:

Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.

Target as a tech company? Absolutely. We’re the behind-the-scenes powerhouse that fuels Target’s passion and commitment to cutting-edge innovation. We anchor every facet of one of the world’s best-loved retailers with a strong technology framework that relies on the latest tools and technologies—and the brightest people—to deliver incredible value to guests online and in stores. Target Technology Services is on a mission to offer the systems, tools and support that guests and team members need and deserve. Our high-performing teams balance independence with collaboration, and we pride ourselves on being versatile, agile and creative. We drive industry-leading technologies in support of every angle of the business, and help ensure that Target operates smoothly, securely and reliably from the inside out.

As an Engineer – US on the Hi Tech U.S. team, you serve as a technical support specialist to Target users: providing one-on-one in-person/virtual/digital support and education for hardware and software.

Job responsibilities may change at any time due to business needs.

Job Responsibilities

• Provide technical support to end users daily - rapid resolution of hardware, software, and environmental issues
• Educate users on existing and emerging technologies utilized by Target 
• Provide preventative maintenance to ensure hardware and software stability
• Coordinate and collaborate with partner support teams to drive issue resolution
• Adhere to and advocate for Target’s Information Security Policies & best practices
• Drive continuous improvement of team processes & best pactices

About You

• BA/BS or equivalent experience
• 1-2 years relevant technical support experience
• Demonstratable knowledge of iOS, iPadOS, macOS, Windows 11, Microsoft 365, Slack, Zoom, Jamf Pro, Adobe Creative Suite, ServiceNow, and AirWatch
• Continuously build upon domain-specific knowledge via formal training and self-directed education 
• Demonstratable troubleshooting abilities (established and effective troubleshooting routines)
• Ability to work successfully while multi-tasking (to include speaking, typing, and navigating in and out of multiple platforms)
• Strong self-motivation and flexibility; willingness to accept additional responsibilities as they develop
• Strong support-minded focus
• Strong problem-solving capabilities and analytical skills
• Ability to build strong relationships with end users: understand their needs and translate into technology solutions
• High-level written and verbal communication skills
• Able to adapt in a rapidly changing environment, fast learner, self-starter, and highly passionate and motivated individual
• Comfort with ambiguity
• Positive attitude
• Proficient knowledge of ITSM and ITIL practices
• Proficient knowledge of Agile methodologies

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.