Senior System Engineer

Location: Bengaluru, India

Department: Enabling Function

Experience: 5 - 8 Years

Skills: Sharepoint, IT Infrastructure, Exchange Online, devops, It Operations, Intune, Active Directory, Microsoft Azure, Microsoft 365, Windows Server

• Provide L2/L3 technical support for servers, networks, applications, cloud services, and end-user technology.
• Handle incidents, service requests, and escalations through the IT ticketing platform in line with SLA targets.
• Perform root-cause analysis for recurring issues and support post-incident reviews.
• Maintain accurate documentation, runbooks, and knowledge-base articles.

• Administer and maintain servers, storage, virtualization platforms, wireless networks, and firewalls.
• Manage switches, routers, wireless access points, and Internet circuits, including vendor coordination.
• Support the full device lifecycle — procurement, provisioning, refresh, and secure disposal — for laptops, desktops, and peripherals.
• Handle user onboarding, offboarding, access provisioning, and asset recovery in coordination with HR.
• Monitor bandwidth, capacity, and infrastructure health; flag risks proactively.

• Manage and monitor Microsoft Azure resources, including VMs, storage, DNS, identity/access, and networking components.
• Administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, OneDrive, license allocation, and mail-flow/security settings.
• Support basic administration on other cloud platforms (AWS/GCP) where required.
• Track cloud and M365 usage/licensing, and flag anomalies or cost concerns.

• Support Microsoft 365/O365 license allocation, renewals, and usage tracking.
• Assist with endpoint configuration, software deployment, and patch management (e.g., using ManageEngine Desktop Central/Endpoint Central).
• Maintain hardware/software inventory and support licensing compliance checks.

• Support basic Git/GitLab operations, including access reviews under guidance.
• Assist with CI/CD pipeline monitoring and operational stability tasks in collaboration with DevOps teams.
• Identify opportunities to automate repetitive support tasks and reporting.

• Support implementation of IT security policies and operational controls.
• Assist with vulnerability scans, patch remediation tracking, and endpoint protection/EDR health monitoring.
• Support ISO 27001/ISMS audit activities — evidence collection, access reviews, and documentation.

• Maintain operational dashboards for uptime, ticket performance, patch compliance, and asset status.
• Assist in preparing monthly SLA/KPI reports for the IT Operations Lead.

• Coordinate with vendors and MSPs for hardware, software, and network services
• Support procurement documentation, quotations, and renewal tracking.

• 5–8 years of experience in system administration, IT infrastructure, or IT operations support.
• Strong knowledge of Microsoft Azure — administration, resource management, DNS, storage, access/identity management, and cost monitoring.
• Strong knowledge of the Microsoft 365 environment — Exchange Online, Outlook, Teams, SharePoint, OneDrive, license management, and mail-flow/security administration.
• Strong working knowledge of Windows Server, Active Directory/Entra ID, DNS, DHCP, and networking fundamentals.
• Experience with endpoint management tools (Intune, ManageEngine, or similar).
• Familiarity with firewalls, VPNs, and network troubleshooting.
• Exposure to AWS and/or GCP is a plus in addition to Azure.
• Working knowledge of ITSM tools (JIRA, , Freshdesk, or similar).
• Exposure to Git, CI/CD, or scripting/automation is a plus, but not mandatory.

• ITIL Foundation
• Microsoft Certified: Azure Administrator Associate / AWS Cloud Practitioner (or equivalent)
• CompTIA Network+/Security+

• Troubleshooting & Problem-Solving
• Customer Service & Communication
• Attention to Detail & Documentation
• Willingness to Learn Cloud/DevOps/AI Tools
• Team Collaboration