IT Systems & Business Automation Specialist

Location: Austin

Department: Engineering & IT

IT Systems & Business Automation Specialist

Talroo's IT team handles more than traditional IT. Alongside support and security work, we've used AI coding tools and workflow automation platforms to build custom business automations in-house, including automated reporting systems, AI-driven research pipelines, and personalized partner communications. Most of your time — around 70-80% — will be on the automation side. The rest is traditional IT support and security.

You'll work alongside the person who built our current automation suite, learning through hands-on pairing and eventually owning your own projects.

This position is fully in-office Monday through Friday at our Austin, TX headquarters. Relocation reimbursement is not offered for this role.

About Talroo

Talroo helps companies like Amazon, Walmart, UPS, Target, and McDonald's find and hire frontline workers. Our recruiting platform uses AI-powered search-and-match to put job listings in front of candidates where they're already spending time online, similar to how ad networks work for advertisers.

We've been recognized as a Top Workplace and Best Place to Work in Austin multiple years running, appeared on the Inc. 5000 list five years in a row, and made the Austin Business Journal's Fast 50 growth list multiple times.

Responsibilities

Automation & Integration

• Build and maintain business workflow automations using n8n, AI coding tools, and custom integrations
• Collaborate with teams across the company to identify processes that can be automated and implement solutions
• Maintain and improve existing automations including internal reporting digests, client call summarization, partner outreach campaigns, and AI-powered research workflows
• Develop custom connectors and integrations between internal systems

IT Support & Security

• Manage and resolve IT support tickets including access issues, software and hardware troubleshooting, and general user support
• Handle employee onboarding and offboarding including workstation setup, account provisioning, access controls, and device decommissioning
• Administer the M365 environment including user and group management, access controls, and security configurations
• Monitor and maintain network infrastructure using Cisco Meraki
• Maintain security policies, support progress toward SOC and ISO 27001 certifications, and respond to security questionnaires from clients and partners

Qualifications

• 1-2 years of experience in IT support, systems administration, or a related role
• Bachelor's degree in IT, computer science, or equivalent hands-on training
• Experience troubleshooting technical issues across hardware, software, and access management
• Basic knowledge of security frameworks (NIST, ISO 27001) and privacy regulations
• Strong communication and interpersonal skills; you'll work with people across every department
• Must be permanently authorized to work in the United States without sponsorship
• Able to work on-site Monday through Friday, 9:00 AM to 5:30 PM CT

Preferred Qualifications

• Experience with workflow automation tools such as n8n
• Familiarity with AI coding assistants
• Knowledge of M365 administration
• Industry certifications (CompTIA A+, Net+, Sec+ or similar)
• Scripting experience in Python or JavaScript

Compensation & Growth

Starting salary is $80,000, with a clear growth path to $95,000 and then $110,000 over your first two years as you take on more ownership of automation projects and security initiatives.

Benefits

• Company-paid gym membership or ClassPass
• Health, vision, and dental insurance, with company-paid premiums for you and dependents
• 401(k) with 3% employer contribution
• Paid holidays, unlimited PTO, and paid parental leave
• Team events and a workplace where people actually like coming in

Talroo is an Equal Opportunity Employer. Candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.