At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
ALL INTERNS ARE REQUIRED IN THE OFFICE IN TYSONS, VIRGINIA MAY 14 - AUGUST 16 FROM 9 AM - 5 PM MONDAY THROUGH FRIDAY. THIS IS OPEN TO UNDERGRADUATE STUDENTS IN A COMPUTER SCIENCE PROGRAM ONLY.
Job Summary:
- As an Associate Product Manager Intern, you will be a crucial member of our dynamic product management team. This internship offers an excellent opportunity to gain hands-on experience in the product development lifecycle, from ideation to launch. You will collaborate closely with cross-functional teams including engineering, design, marketing, and sales to drive product innovation and deliver exceptional user experiences. This role will provide valuable insights into product strategy, market analysis, and customer engagement, preparing you for a successful career in technology.
Duties and Responsibilities:
- Create wireframes and product use cases
- Capture and analyze competitive insights
- Testing features and functions
Qualifications:
- Currently pursuing a bachelor's degree in business, computer science, engineering, or related field.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Proven ability to multitask and prioritize in a fast-paced environment.
- Passion for technology and innovation, with a keen interest in product management and strategy.
What’s in it for you?
- Mentorship & Coaching - Enriching mentorship and coaching opportunities from leadership and experienced professionals in your industry, who are eager to invest their time and experience to help your personal and professional development.
- Upward Mobility – We’re looking for candidates who we can grow and mold into the future talent of Talkdesk.
- Culture - Join a team of people who take great pride in what they do, working in a culture built on trust, transparency, camaraderie, and collaboration.
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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