Senior Solutions Architect - Partner Engineering

The TalkDesk Solutions Architect, is a senior technical lead that supports the global growth and scale of TalkDesk’s strategic partners that recommend, deploy, and manage TalkDesk Service. As a TalkDesk Solutions Architect, you and your Account Executive will be responsible for helping our Global Alliances Service Providers and Systems Integration partners establish CCaaS practice around our offering. You will be presenting the TalkDesk platform to prospective customers, creating and delivering demonstrations of the products, and gathering customer technical requirements. The candidate will be result-oriented, passionate, a critical and strategic thinker, highly organized, have an ability to multitask and meet deadlines, a team-player, work comfortably in a constantly evolving environment, and demonstrate calmness and composure.

*This role is open to candidates from any major city in Western Europe*

Requirements:

• Provide oversight, guidance, and assistance to Partner’s sales team in understanding customer’s business and technical requirements, and specific use cases to ensure mutual success. 
• Develop domain expertise and thought leadership regarding the Technology and GTM partners' current areas of focus as well as in new areas for expansion.
• Lead Technical discussions and deliver a demo of the service and ease of integration to Partner’s Solutions Architect and Sales Engineers.
• Develop and execute enablement plans and educate partners on TalkDesk
• Value propositions, and competitive differentiators.
• Support the development of Alliance Partner’s Center of Excellence and competency centers.
• Represent TalkDesk at Partner global events, technical summits, and webinars.
• Deep understanding of enterprise eco system including CRM, SIEM,
• Authentication, and Security vendors and develop integration with those solution.
• Communicate Partner and customer needs and product enhancements to Product Management & Engineering.

Preferred Qualifications:

• 5+ years’ experience as Solutions Architect/Pre-Sales Engineer in Cyber Security SaaS offering.
• Experience working Service Providers and Systems Integration partners and have a solid understanding of a channel-centric go to marke approach.
• Demonstrated ability to work with Azure, AWS and Google directories or
• Salesforce and other CRM using API based integrations.
• Experience with at least one Unified Communication protocol (e.g. WebRTC, SIP, RTP) and Call/Message processing Proxies and Session Border Controllers.
• Knowledge of enterprise network security technologies including but not limited to: HTTP and web security technologies, proxies, firewalls, X.509 Certificates, SSL/TLS.
• Familiarity with OpenAI, Google and other leading Gen AI solutions and use cases of Gen AI in Call Center market.
• Integration experience with Technology Partners like Jack Henry, Epic, FIS, AWS, GCP, Microsoft, SFDC, Zoom, ServiceNow, or Zendesk,
• Experience working with SP/SI Partners like BT, OBS, Verizon, AT&T, PwC, Wipro, Cognizant, TCS, HCL, Deloitte, Accenture, Microsoft, Telefonica, DT, and SalesForce.
• Excellent communication skills and ability to work with highly skilled and experienced audience within the partner and enterprise.
• An ability to quickly communicate complex ideas around a technical topic and conduct whiteboard session.
• Candidate must be a self-starter and possess the ability to deliver on commitments and deliverables in a timely manner and work independently
• Ability to travel 25-50% of time
• Bachelor's degree in Engineering, Computer Science, MIS or equivalent