Quantaco - Technical Lead Accounting Services

Location: Hyderabad, India

Department: Quantaco Platform Services

Experience: 10+ yrs

• Defining, owning, and continuously improving the standard and quality of delivery at Client Lead level
• Delivering onboarding training for all incoming Client Leads and signing off their readiness for BAU, and delivering ongoing training for continuous improvement
• Acting as the technical Subject Matter Expert for the CL cohort across accounting treatments, systems, automations, and processes.
• Managing the Accounting Services Functional Leads (Receivables, Payables, Payroll BAU, Payroll Compliance) and driving alignment across the team
• Driving automation and standardisation initiatives to enable the CL cohort to meet scale targets

• Standardisation & Quality Ownership
  • Create and maintain, SOPs for the Client Leadrole, ensuring a single consistent standard is applied across all CLs
  • Own the definition of what “good” looks like at CL review level — documenting it, educating on it, and holding the standard through quality checks and feedback loops
  • Partner with the quality function to conduct internal quality reviews of CL-level work, identify skill gaps, and engage Senior Client Leads where targeted coaching is needed
  • Investigate escalations and material errors at CL level; identify root causes and update SOPs or automation design to prevent recurrence
  • Own the month-end process at CL level
• Training
  • Design and deliver structured onboarding training for all new Client Leads, ensuring every CL enters BAU with a consistent foundation and is formally signed off for BAU
  • Develop and maintain CL-level training materials, including refresher programmes and skills uplift sessions aligned to process changes or performance trends
  • Work with the Training Manager to align CL training objectives with broader GCC capability frameworks and ensure training delivery is tracked and documented
• Automation & Process Improvement
  • Act as the CL cohort’s representative in all automation and platform initiatives — owning the impact assessment, UAT, and rollout communications for any system change that affects Client Leads
  • Work with the GCC automation team to execute the automation program as it relates to the CL cohort
  • Serve as the CL community’s informed voice in product and technology standup meetings, ensuring that changes at FA or platform level are pressure-tested for CL impact before rollout
• Functional Lead Management
  • Directly manage the Accounting Services Functional Leads (AR, AP, Payroll BAU, Payroll Compliance), providing them with direction, prioritisation, and a coherent operating rhythm
  • Ensure Functional Leads are delivering against their respective function’s training, quality, and automation responsibilities — and that their work connects to the broader CL standard
  • Keep the CL community informed of changes and updates relevant to their work, whether driven by Functional Lead activity, platform changes, or process redesign
• Escalation & Issue Resolution
  • Act as the primary escalation point for complex client accounting issues that cannot be resolved at CL or FL level — applying technical expertise to triage, investigate, and resolve
  • Identify root causes of recurring escalations; update SOPs, training materials, or automation design to prevent recurrence and close the loop systematically
  • Maintain a structured escalation log, tracking issues, outcomes, and any process changes made as a result — providing visibility to the Head of Accounting Services
  • Liaise with Senior Client Leads and squad managers where an escalation has a client impact, ensuring timely and professional communication is maintained throughout

• Chartered Accountant (CA) or equivalent professional accounting qualification
• 10–15 years of experience in a commercial accounting environment,
• Demonstrated technical expertise in end-to-end accounting processes including month-end close, with exposure to IFRS/US GAAP or equivalent accounting standards;
• Client-facing experience highly regarded
• Demonstrated experience in process ownership, SOP development, and quality intervention — with the ability to define a standard, communicate it clearly, and hold people to it
• People management & leadership experience, including leading a small team; able to provide direction, set priorities, and manage performance within a team of functional specialists
• Training and mentoring experience — comfortable designing and delivering technical training programs, refresher training, and skills uplift sessions to a technical accounting audience
• Proficiency in ERP and cloud applications
• Actively engaged in understanding how technology can improve accounting workflows.
• Experience in a GCC, BPO, offshore delivery, or shared services accounting environment is highly regarded