Implementation Lead (m/w/d)

Role Overview:
As our first Implementation Lead, you will take over and lead a growing team of currently 5, to build up a scaling implementation journey for our customers.
You will collaborate cross-functionally with the Customer Success, Product, Data, and Engineering teams. This role requires a strong execution mindset , visionary thinking, and leadership skills.

Key Responsibilities:
Implementation Coordination & Quality Assurance:

• Optimize the handover process and align closely with Customer Success to facilitate seamless implementations.

Scalability & Process Improvement:

• Identify opportunities for automation and process optimization in the onboarding process and implement solutions cross functionally.
• Develop a vision for technically hands-off implementations and progressively realize it.

Cross-Functional Alignment:

• Collaborate with Product, Data, and Engineering teams to ensure the Solutions Engineering team has all resources in place.
• Drive structural improvements to reduce onboarding time and enhance quality.

Capacity Planning & Resource Management:

• Develop and manage an effective system for planning capacity and managing team workload.
• Coordinate with Sales to anticipate customer onboarding needs and allocate tasks efficiently.

Team Leadership & Development:

• Create a strategy to attract, onboard, and develop top talent.
• Lead performance reviews and foster a collaborative team culture.

Knowledge Management:

• Ensure comprehensive documentation of processes and knowledge.

Pre-Sales Support:

• Develop a pre-sales function to support Sales in customer acquisition.
• Create pre-sales materials and set clear expectations for customer onboarding requirements.

Experience:

• 5+ years of experience in software implementation, ideally with a focus on building scalable systems.
• Strong project management skills with hands-on experience in fast-paced environments.
• Proven ability to drive cross-functional alignment and process improvement.

Skills:

• Execution Focus: Pragmatic and results-oriented approach to managing tasks and solving problems.
• Visionary Thinking: Ability to question existing processes and drive continuous improvement.
• Communication: Strong communicator, comfortable engaging with senior stakeholders. Confident in representing positions and rallying team support.
• Ideally experience with SAP or other ERP systems

Language Requirements:

• Proficiency in German (C1 or native) and English.